Emergency Services Representative

5 maanden geleden

Amsterdam, Nederland RHOPEN CONSULTORIA Voltijd

**Emergency Services Representative**

**Location**: Amsterdam, The Netherlands, work from home 10% of the time

**Employment type**: Full-time

**Shifts changing bi-weekly**: 7:00 AM - 3:30 PM, 9:00 AM - 5:30 PM. 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM - information about the shifts provided a month earlier, excluding occasional last minute changes

**DUTIES AND RESPONSIBILITIES**:

- Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
- Asses situation and share information with precision
- Display great attention to detail while handling several communication tools simultaneously

**REQUIREMENTS**:

- Native/C1 in German, both oral and written, Fluent in English (at least B2+ level)
- Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
- Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred
- Emergency dispatcher, Healthcare (Nurse, Doctors...), Military, Firefighter, Police, Flight Dispatcher or Security experience
- Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone
- Demonstrated capacity to liaise with customers punctually is essential
- Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
- Full working proficiency with MS Office is necessary
- Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable
- Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
- Holder of a recent in a CPR certification can be an advantage
- Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role
- An ability to work from home about 10% of the time is required

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Full relocation support
- Guidance and tools to reach your full potential

*

Pay: €3.000,00 - €5.000,00 per month

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