Krone America Service Manager

6 maanden geleden

America, Nederland Krone NA Voltijd

**Region**: Greater Memphis, TN

**Reports to**:Chief Operating Officer

**FLSA Status**: Exempt

This is an excellent opportunity for a tech-savvy, energetic and charismatic leader with a strong track record managing service teams in the agricultural machinery sector or related industries.

KRONE is a world leader in hay and forage equipment with the ideal blend of German ngineering, innovation, expertise and customer focus. This family-owned company has become one of the leading manufacturers in the agricultural machinery markets. Established in North America for over 50 years, KRONE NA is headquartered in Olive Branch, MS, supporting customers all over the US and Canada

**Job Summary**

As KRONE NA is entering a new phase of growth and excitement, they are looking for a Service Manager North America to strengthen their team. In this key position the new hire is responsible for overseeing the development and implementation of service and support processes to ensure excellent service functionality and customer satisfaction.

As a key member of the senior leadership team the Service Manger North America reports to the COO and will be managing and directing a team of around 25 service, support and office staff, ensuring timely and efficient maintenance, repairs, and support for customers and dealers. Other tasks include development of an after-sales service support structure, integration of digital service tools, and implementation of key market strategies to drive growth. The new hire has the opportunity to incorporate own ideas and vision to help KRONE grow to a new level of Service Management.

This role requires strong teamwork and leadership skills, technical expertise, and a customer centric approach to service delivery. An open mind for new ideas and digital affinity, as well as solid experience in traditional service management will be of great value. A background in agriculture and/or farming is very helpful to succeed in this role, but not mandatory.

**Objectives and Key Responsibilities**
- Support company's short and long-term goals by aligning initiatives in close collaboration
- with the parent company
- Select, manage, motivate and develop service department staff
- Develop and update department structure and service policies for company efficiency and growth
- Develop and monitor service and warranty-related KPIs and manage associated budgeting
- Address business performance issues like warranty etc.
- Collaborate in product development and testing initiatives as needed
- Establish after-sales service support structure and dealer training programs
- Integrate new service products and digital service tools into the service structure
- Foster strong relationships with company leadership and colleagues
- Assist with warranty claims and customer complaint resolution
- Collaborate with other departments on market strategies and dealer development
- Serve as Product Safety and Liability Coordinator in North America
- Travel domestically and internationally about 30%, including to Germany for training and meetings at the KRONE HQ in Spelle

**Job Requirements**
- Preferably degree in Agricultural Mechanization, Mechanical Engineering, or related field
- 10+ years of experience in service or product management, preferably in the agriculture machinery or similar industry
- Strong technical knowledge of agriculture machinery systems, components, and diagnostic tools
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
- Exceptional problem-solving abilities and a proactive approach to resolving customer issues
- Solid understanding of service management principles, including service scheduling, resource allocation, and performance measurement
- Experience in writing routine reports, business correspondence, and procedure manuals
- Proficiency in Microsoft Word, Excel and SAP inventory software

To

  • Controller - North America

    6 maanden geleden

    America, Nederland PDSVISION Voltijd

    **Controller - North America** Reporting directly to the Chief Financial Officer (Group), this role is primarily responsible for all North America monthly financial statement preparation and analysis, according to International Financial Reporting Standards (IFRS) and US GAAP, certain compliance matters, providing strategic financial guidance to senior...

  • Regional Sales Manager Pacific Northwest

    6 maanden geleden

    America, Nederland La Crosse Seed Voltijd

    Job Family: Technical Specialist- Business Unit: SBU North America- Location: La Crosse, WI, US, WI 54603**DLF North America** is currently recruiting for a **Regional Sales Manager** for our operation & territory in the Pacific Northwest USA. Territory includes Washington, Western Montana, Oregon, Idaho, and Utah. This is a remote role, but the applicant...

  • Regional Sales Manager Northeast U.s

    6 maanden geleden

    America, Nederland La Crosse Seed Voltijd

    Job Family: Technical Specialist- Business Unit: SBU North America- Location: La Crosse, WI, US, WI 54603**DLF North America** is currently recruiting for a **Regional Sales Manager** for our operation & territory in the Northeast USA. Territory includes Maine, New Hampshire, Vermont, New York, Pennsylvania. This is a remote role but the applicant must live...

  • Regional Sales Manager Nebraska

    6 maanden geleden

    America, Nederland La Crosse Seed Voltijd

    Job Family: Technical Specialist- Business Unit: SBU North America- Location: La Crosse, WI, US, WI 54603**DLF North America** is currently recruiting for a **Regional Sales Manager** for our operation & territory in Nebraska & Eastern Colorado. This is a remote role, but the applicant must live in the territory. **DLF Group** is the world leader in the...

  • Bid and Operations Manager

    2 weken geleden

    America, Nederland Optibus Voltijd

    North America - Full-time **About The Position**: **About Optibus** Optibus is revolutionising mass transportation for global transit providers in over 6,000 cities worldwide! As a market leader in the world of Transit Optimization we use AI, ML, advanced algorithms, and cloud computing, to optimize vehicle and driver schedules, providing detailed insights...

  • HR Officer Het Meerdal en Limburgse Peel

    5 dagen geleden

    America, Nederland Pierre & Vacances Voltijd

    Functiebeschrijving **Functie**: - Vacatures op onze parken - Management park **Contract type**: - Vast contract **Arbeidsduur**: - Parttime/deeltijds **Functietitel**: - HR Officer Het Meerdal en Limburgse Peel **Functieomschrijving**: - Wil je werken in een internationale, informele omgeving en jezelf blijven ontwikkelen? Vind je het prettig om...

  • Stagiair(E) Central Office

    5 dagen geleden

    America, Nederland Pierre & Vacances Voltijd

    Functiebeschrijving **Functie**: - Vacatures op onze parken - Management park **Contract type**: - Stage **Arbeidsduur**: - Fulltime/voltijds **Functietitel**: - Stagiair(e) Central Office **Functieomschrijving**: - Word jij onze nieuwe held(in) op kantoor? We zoeken een energieke en gemotiveerde stagiair(e) voor de rol van Central Office bij...

  • Sales Coördinator B2B

    6 maanden geleden

    America, Nederland Center Parcs Het Meerdal & Limburgse Peel Voltijd

    **Ben jij de schakel tussen de interne afdelingen en externe opdrachtgevers, zowel nationaal als internationaal en heb jij ervaring binnen de toeristische sector, hospitality en sales (B2B/MICE)? Wordt dan onze nieuwe Sales Coördinator Meeting & Events voor de Center Parcs parken Limburgse Peel & Het Meerdal!** Als Sales Coördinator geef je op...

  • Floormanager Entertainment

    1 dag geleden

    America, Nederland Pierre & Vacances Voltijd

    Functiebeschrijving **Functie**: - Vacatures op onze parken - Entertainment **Contract type**: - Vast contract **Arbeidsduur**: - Fulltime/voltijds **Functietitel**: - Floormanager Entertainment (32-38 uur) **Functieomschrijving**: - Center Parcs Het Meerdal is de ultieme plek voor avontuur en ontspanning! Met toffe activiteiten en een breed scala...

  • Service Medewerker voor Gastronomie bij Center Parcs

    1 maand geleden

    America, Limburg, Nederland Albron Voltijd

    Werken als service medewerker in het Evergreenz restaurant op Center Parcs De Kempervennen betekent dat geen dag hetzelfde is. In de ochtend kunnen onze gasten bij jou terecht voor een heerlijk ontbijt in buffetvorm. Het Evergreenz restaurant is 7 dagen per week geopend. In overleg met jouw manager wordt het rooster gemaakt. Je werkt op het ontbijt van 07:00...

  • Bpo Recording Associate

    3 maanden geleden

    America, Nederland Visionet Systems Voltijd

    North America - 1 year- Full Time- Associate**JOB SUMMARY** Process Recording Documents according to company and customer requirements **SUPERVISORY RESPONSIBILITIES** None **RESPONSIBILITIES (E = ESSENTIAL A = ADDITIONAL)** - E Review Recording Documents for Electronic Recording to ensure document package is complete and Documents are in Recordable format...

  • Regional Sales Manager

    6 maanden geleden

    America, Nederland Avocor Voltijd

    **ABOUT US**: Avocor designs, develops and manufactures market leading interactive technology solutions for both corporate and education environments. We specialize in providing next-generation interactive touch screens that provide unrivalled communication and collaboration experiences for customers. Now, more than ever, Avocor is a part of solutions that...

  • Digital Marketer

    2 maanden geleden

    America, Nederland TCL North America Voltijd

    We are looking for a strategic Digital Marketer to join our team and drive the growth of the TCL business with large retailers and major e-commerce customers. This role will support product launches, manage ongoing digital merchandising, and real-time optimizations as part of a full-funnel customer journey through TCL and customer-facing retail partner...

  • Director of Legal Compliance and Risk Management

    1 maand geleden

    America, Nederland TCL North America Voltijd

    **Duties may include but are not limited to**: **Legal Compliance and Risk Management**: - Develop, implement, and manage the execution of compliance policies and procedures to ensure adherence to legal requirements. - Identify and assess risks inherent in our operations and devise strategies for mitigation. - Provide ongoing training and education on...

  • Bpo Post Closing Associate

    3 maanden geleden

    America, Nederland Visionet Systems Voltijd

    North America - 1 year- Full Time- Associate**JOB SUMMARY** Process loan closing packages according to company and customer requirements **SUPERVISORY RESPONSIBILITIES** None **RESPONSIBILITIES (E = ESSENTIAL A = ADDITIONAL)** - E Sorting, Stacking of all original signed closing package documents into system for offshore processing, retention and customer...

  • Desktop Support

    6 maanden geleden

    America, Nederland Sappi Voltijd

    **Career Opportunity** Sappi North America is a division of Sappi Limited, a global company headquartered in Johannesburg, South Africa, with manufacturing operations on four continents in nine countries with sales offices in 50 countries. The Cloquet Mill, located on the banks of the St. Louis River, produces some of the highest quality heavyweight web and...

  • Logistics Coordinator

    6 maanden geleden

    America, Nederland Sappi Voltijd

    **Career Opportunity** Sappi North America, headquartered in Boston, is a subsidiary of Sappi Limited (JSE), a global company headquartered in Johannesburg, South Africa, with more than 13,000 employees and manufacturing operations on three continents in seven countries and customers in over 100 countries around the world. We are a leading global provider...

  • Bijbaan Bij Center Parcs

    5 dagen geleden

    America, Nederland Pierre & Vacances Voltijd

    Functiebeschrijving **Functie**: - Vacatures op onze parken - Onderhoud **Contract type**: - Jobstudent / Hulpkracht **Arbeidsduur**: - Parttime/deeltijds **Functietitel**: - Bijbaan bij Center Parcs **Functieomschrijving**: **Bijbaan bij Center Parcs Het Meerdal!** Ben jij op zoek naar een te gekke baan in de recreatiebranche? Dan hebben we bij...

  • Solutions Designer

    4 dagen geleden

    America, Nederland People 2.0 Voltijd

    North America (hybrid/virtual) The Solutions Designer is a key part of the Implementation Team and is responsible for clearly defining and documenting the end-to-end solution for our new client implementations as well as client expansions. This person will work with our Clients/Affiliates and our internal teams to define the best practice workflow from Req...

  • Badmeester / Lifeguard Bij Center Parcs

    5 dagen geleden

    America, Nederland Pierre & Vacances Voltijd

    Functiebeschrijving **Functie**: - Vacatures op onze parken - Zwembad **Contract type**: - Vast contract **Arbeidsduur**: - Parttime/deeltijds **Functietitel**: - Badmeester / Lifeguard bij Center Parcs **Functieomschrijving**: - Werk jij het liefst het hele jaar in je korte broek met tropische temperaturen rond de 30 graden? Dan voel je je bij ons...