Front Desk Agent
3 maanden geleden
At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
- Do you love providing personalized guest service and excel in a dynamic, global setting? If the answer is yes, then our Front Office Agent position will be your best fit.- As the initial and final point of contact, your responsibilities will include managing guest check-ins and check-outs, offering information, and overseeing administrative duties. With shifts spanning day, evening, and night, you'll be instrumental in cultivating a warm atmosphere, consistently surpassing guests' expectations.- Responsibilities:- Check-in and check-out processes, taking ownership to make each guest's stay memorable
- Handling administrative tasks seamlessly throughout your shift
- Record and action guest feedback to achieve memorable experiences
- Providing a 'wow' factor with a sparkling personality- We are looking for someone who:- Has prior experience in hotel front office roles
- Is adaptable to flexible shifts on both weekdays and weekends
- Has excellent communication skills in English (proficiency in Dutch is an advantage)
- Is capable of personally addressing and resolving guest requests and concerns. What’s in it for you?- Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)- 6 complimentary nights a year at any Lore Group hotel- Lore Group Employee & Immediate Family Rates- Lore Group Friend and Family Rates- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery- 50% discount in Lore Group restaurants and bars- A monthly budget to spend on benefits platform Alleo- Possibility to lease a bike- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam- Free and unlimited appointments per year with a psychologist via OpenUp- A monthly contribution to a pension scheme- A monthly travel allowance- A monthly clothing allowance (if applicable to your position)- A yearly shoe allowance- Possibility to take part in a Dutch language course- Freshly prepared meals in the canteen- Discount on supplemental health insurances
Location: Amsterdam
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