Key Account Supply Chain Manager

6 maanden geleden

Hoofddorp, Nederland L'Oreal Voltijd

**Key Account Supply Chain Manager**

Corporate / LDB division

**About L’Oréal**

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Redken, Lancôme, Yves Saint Laurent, La Roche-Posay and Vichy, we offer relevant products for every consumer. The brand-new and highly sustainable office in Hoofddorp forms the Benelux headquarter.

**About your team**

You are part of the corporate team of 10 KASCMS in total and report to the BNL Collaboration Manager. The KASCM team is part of the corporate BNL customer care, credit, and data team. 5 KASCMs are based in Brussels, 5 KASCMs are based in Hoofddorp. Your customer portfolio comprises of the most strategic customers of the L’Oréal Dermatological Beauty (LDB) division in the Netherlands, and therefore you will also report to the BNL Supply Chain Director of that division. Your counterpart in Brussels is responsible for the Belgian customers. On a day-to-day basis you will work closely with the LDB key account managers and supply chain team as well as with the corporate customer care & credit teams.

**The role of KASCM**

The KASCM role consists of a combination of operational and strategic responsibilities, of which the balance will shift in line with your maturity in the role. **_Your mission is to maximize product availability on shelf, at the minimum cost, while providing the best customer service_**. Please find below a few deliverables that are expected of you to fulfill this mission.
- Be the preferred point of contact for your customers and establish a professional relationship to drive collaboration and customer satisfaction to the next level.
- Set up and animate recurring meetings with your customers and internal stakeholders to track performance and follow-up on proposed action plans.
- Coordinate information sharing between your customers, commercial and supply chain teams about product availability, short-term catalog changes, promotions & animations.
- Analyze supply chain KPI’s such as Service Level, Dispute Rate, On Time in Full, Stock in Trade, Online Availability and make data driven decisions to fuel action plans.
- Proactively identify business risks and seek for pragmatic solutions to meet customer demands.
- Contribute to L'Oréal sustainability goals by optimizing (return) flows and order frequency and make use of a Cost-to-Serve analysis for further optimizations in physical distribution.
- Set-up and lead projects for continuous improvement

**Your profile**

You are analytical strong but pragmatic when the situation requires. You can prioritize and keep focus of your goals. As a person you are determined to make a great impact by taking initiatives and sharing your ideas. It is important to collaborate with different stakeholders, and if necessary, you need to convince them of your ideas to move forward. Furthermore, you are open minded and supportive towards new initiatives.
- Has 2-5 years of working experience either in supply chain, customer care or sales.
- Has a completed bachelor and/or master’s degree
- Speaks Dutch preferably, English is a must.
- Is available full time (40 hours per week)
- Has some experience with Microsoft Excel, Powerpoint and PowerBI.

**What do we offer?**

When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers.

And furthermore, you will find with us:

- An inspiring work environment with ambitious colleagues, where working Agile is applied
- A healthy career perspective with interesting development opportunities;
- A competitive salary which is adjusted on an annual basis in case of good performance;
- Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;
- Discounts on L'Oréal products
- Nice extras such as various L’Oréal sporting activities and events

Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.

**Diversity**

L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.

“_A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant_“

(Jean-Paul Agon, Chairman of L’Oréal)

**Application**

**Do you want to know what it's like to work for L'Oréal Benelux

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