Customer Service Generalist

2 maanden geleden

ZwaagdijkOost, Nederland Exclaimer Voltijd

**Description**:
**Your new company**

A tech scale up with Big Plans...

When you join **Exclaimer** you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

**Not Heard of us ?**

You will be responsible for processing all incoming subscription management cases in the CRM quickly & efficiently adhering to the defined processes. Equally you are responsible for the maintaining of the CRM system to ensure accurate client data at all times; carrying out basic administrative tasks to support the wider Sales, Customer Success & the rest of your colleagues in Exclaimer Desk and Customer Teams.

**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries via cases to adhere to the 24hr first response SLA.
- Manage billing changes, enquiries or disputes and ensure CRM data remains up-to-date.
- Manage admin against customer subscriptions (such as ownership changes, cancellations, transfers).
- Manage billing changes for Resellers/Distributors.
- Support Credit Control with investigations including invoice queries, outstanding invoices and payments.
- Create and manage Credit Rebill requests on behalf of customers.
- Ensuring CRM data remains up to date (Merge, updating account details).

**Additional notes**

At times you will also be asked to support your wider Customer Ops team in areas such as:

- Renewal Quotes, Investigations, enquiries
- All customer general enquiries

**Skills Knowledge and Expertise**:

- At least 2 years’ experience in Sales Admin role in an IT/SaaS environment.
- Intermediate to advanced skills in Excel, Word and Outlook.
- Attention to detail and numerical accuracy.
- Strong communication skills, written and verbal.
- Self-motivated team player with a ‘can-do’ attitude.
- Ability to manage competing priorities and deliver to deadlines.
- Experience with Salesforce CRM is advantageous.
- Fluent/Native in English and a secondary language such as Dutch, German, French, Mandarin.

**Benefits**:
We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

- Remote / Hybrid working
- Healthcare
- Life insurance
- 6 weeks - work anywhere option per year
- Employee Assistance program
- Contributory retirement savings plan
- Opportunities for training & development
- Great team and culture
- Discounts portal
- Income protection Insurance
- Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

**About Exclaimer**:
At Exclaimer, we’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.

Working for us is both challenging and rewarding. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.

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