Membership Manager

4 weken geleden

Amsterdam, Nederland Soho House & Co. Voltijd

**Membership Manager - Soho House Amsterdam**

We are currently looking for a dynamic **Membership Manager **to lead our social scene within our houses. If you know how to set the vibe and keep it going, can connect with a wide group of people with varied interest and more importantly; connect people together and revel in creating memorable nights, then this may be the perfect opportunity for you. You will be a warm and sociable individual who is passionate about hospitality and all that sits under this from food to drink, music, and culture. If have a strong and genuine passion in connecting with people and are looking for exciting new opportunities, then we want to hear from you

You will be the key lead in our house to really set the tone regardless if it's a cold winters school night or a buzzing summers. This is not a traditional customer service role, this is the heart AND soul of every members experience. You will be socially intelligent and know where to curate the evening depending of the feel of the room. This is not only a desk job, this is true human interaction and driving a strong and constant presence in our club.

**Key responsibilities**:

- Maintain a constant presence on the floor by always engaging with members and building relatable and meaningful relationships
- Key point for coordination of activities between the reception, floor, kitchen and membership team
- Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations4
- Connect to all large events (Music, Art, Fashion etc.) across the city so we attract talent to our houses when people are in town
- Be on the pulse of culture about key moments in the city and curate an innovative, fun and inclusive atmosphere to contribute to our diversity in membership
- Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
- Schedule and host member introductions to House rules and amenities
- Liaise when necessary to resolve any issues with cards, payments or applicant paperwork
- Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive starts at reception and is consistently of top quality throughout their visit
- Host coffee chats, dinners and events for and with members to ensure consistent connection
- Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience
- Address membership enquiries quickly and efficiently and arrange follow up meetings when necessary
- Collaborate with the head of member and communications to support member retention, reducing attrition and increasing renewal ratios as agreed to budget
- Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience
- Facilitate access to the club for visiting high profile members and personalities, ensuring they receive good service and enjoy their time as our guests
- Connect and network with the local creative community to build awareness about the House and support the recruitment of new members
- Introduce members to the key people and line staff within the House

**Requirements**:

- Minimum of 4+ years' relative experience with a proven track record of joining a professional, efficient, high quality, service-oriented operation with 1+ years Management experience
- A long-term city resident with extensive knowledge of the local area
- Must be fluent in Dutch and/or English
- Must be able to work weekends and evenings
- Passionate about Hospitality Industry (f&b, music, culture)
- Excellent verbal & written communication skills
- The ability to provide excellent customer service
- Socially intelligent and strong connecting abilities
- Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively

**Membership Manager - Benefits**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- All houses membership
- Salary above Horeca CAO
- Travel allowance > 7.5km
- In house experience after completion of contract
- Soho Friends Membership with discounts on F&B, rooms and Cowshed
- Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
- Team Events

  • Membership & Events Coordinator

    6 maanden geleden

    Amsterdam, Nederland Soho House & Co. Voltijd

    **Membership & Events Coordinator - Soho House Amsterdam** We are looking for an enthusiastic **Membership & Events Coordinator**. In this role you will be supporting & coordinating our member events programming and administration. Some of your tasks will include: - Upload member events details to Soho House's online platform, manage RSVPs and waitlists -...

  • Floor Manager

    3 maanden geleden

    Amsterdam, Nederland Soho House & Co. Voltijd

    **Floor Manager - Soho House Amsterdam** We are seeking an experienced **Floor Manager **to oversee the smooth running of our Club Restaurants whilst delivering exemplary service. As **Floor Manager** you will be on the floor supervising the restaurant, communicating closely with the floor and kitchen team and serving drinks and food to guests. You will...

  • Maintenance Assistant Manager

    3 maanden geleden

    Amsterdam, Nederland Soho House & Co. Voltijd

    **Maintenance Assistant Manager - Soho House Amsterdam** As **Maintenance Assistant Manager** you will be taking care of ad-hoc tasks and providing ongoing maintenance support to the building. In this role you will be supporting the Maintenance Manager. Tasks include but are not limited to; - Making sure that all areas and facilities of the house are up to...

  • Night Manager

    2 maanden geleden

    Amsterdam, Nederland Soho House & Co. Voltijd

    **Hotel Night Manager - Soho House Amsterdam** We are seeking an experienced **Night Manager** to join our team. As **Night Manager** you are responsible for the hotel and venue at night. In this role you will be working together with the Front of House Manager. You will lead and perform all front desk duties including check-ins, checkouts, reservations,...

  • Cecconi's Manager

    3 maanden geleden

    Amsterdam, Nederland Soho House & Co. Voltijd

    **Cecconi's Amsterdam is voted as best Italian Restaurant in Amsterdam by Amsterdam Restaurant Guide 2024 (by Elizabeth on Food)** **Floor Manager - Cecconi's Amsterdam** Cecconi's is a modern day classic Italian restaurant open for lunch and dinner. Cecconi's serves hand-made pasta, seafood and dishes from Italy using the finest ingredients. In addition...

  • Floor Manager

    3 maanden geleden

    Amsterdam Centrum, Nederland Soho House & Co. Voltijd

    ** Cecconi's Amsterdam is voted as best Italian Restaurant in Amsterdam by Amsterdam Restaurant Guide 2024 (by Elizabeth on Food)** **Floor Manager - Cecconi's Amsterdam** Cecconi’s is a modern day classic Italian restaurant open for lunch and dinner. Cecconi’s serves hand-made pasta, seafood and dishes from Italy using the finest ingredients. In...

  • Night Manager

    2 maanden geleden

    Amsterdam Centrum, Nederland Soho House & Co. Voltijd

    **Hotel Night Manager - Soho House Amsterdam** We are seeking an experienced **Night Manager** to join our team. As **Night Manager** you are responsible for the hotel and venue at night. In this role you will be working together with the Front of House Manager. You will lead and perform all front desk duties including check-ins, checkouts, reservations,...

  • Assistant Manager, Confirmed

    6 maanden geleden

    Amsterdam, Nederland Adidas Voltijd

    General Purpose: - CONFIRMED is how we win at the top edge, with the pinnacle lifestyle audience. It is adidas’ own boutique channel and home to the brand’s highest value consumer groups. It offers a curated assortment of products ranging from limited edition collaborations to iconic franchises, stories that shape style & culture, and members-only access...

  • Community Sales Manager

    6 maanden geleden

    Amsterdam, Nederland TOO Voltijd

    **Community Sales Manager** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and...

  • Manager, R&d Account Management

    4 maanden geleden

    Amsterdam, Nederland Ryan, LLC Voltijd

    Why Ryan?- Competitive Compensation and Benefits- Home Office Stipend- Business Connectivity Reimbursement (Phone/Internet)- Gym Membership or Equipment Reimbursement- LinkedIn Learning Subscription- Flexible Work Environment- Tuition Reimbursement After One Year of Service- Accelerated Career Path- Award-Winning Culture & Community Outreach

  • Manager CRM Member Acquisition

    6 maanden geleden

    Amsterdam, Nederland PVH Voltijd

    Design Your Future at PVH Manager CRM Member Acquisition & Activation CK Be part of an iconic story. PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations....

  • Student Experience Manager

    1 week geleden

    Amsterdam, Nederland The Social Hub Voltijd

    **Your mission should you chose to accept it** As our Student Experience Manager, you'll design and deliver meaningful and engaging journeys for our student members, from their first impression of TSH to their transition as alumni. Your work will ensure that every interaction reflects The Social Hub's mission of creating a better society, fostering...

  • Manager Digital Analytics

    4 maanden geleden

    Amsterdam, Nederland Adidas Voltijd

    Manager Digital Analytics - Consumer Insights General Purpose With an ever-evolving digital consumer landscape, we are looking for an innovative data enthusiast to join the EU Analytics team, where you can be at the center of driving valuable business decisions. As a Manager Digital Analytics, you will be part of the EU Consumer Insights team that...

  • Customer Service Manager

    5 dagen geleden

    Amsterdam, Nederland Pestana Amsterdam Voltijd

    Job Summary:Pestana Amsterdam Riverside is seeking a Customer Service Manager to lead the Front Office team. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of service quality.About Us:The Pestana Hotel Group is a multinational hospitality company with a...

  • Lease Manager

    6 maanden geleden

    Amsterdam, Nederland Booking.Com Voltijd

    **Lease Manager** We’re looking for someone with phenomenal technical knowledge of the commercial real estate market, phenomenal negotiation skills, and a passion for their industry. We are looking for a highly motivated professional with a can-do demeanor who is able to stay ahead of the game and has excellent communication skills. You report to the...

  • Consulting Senior Manager/Director

    6 maanden geleden

    Amsterdam, Nederland Epam Voltijd

    Description About the role Were looking for a hybrid Consulting Senior Manager/Director with expertise in growth consulting, loyalty and promotions to join our team in the Netherlands. Are you passionate about growth propositions and want to help clients innovate ways to drive demand, expand margins and unlock new revenue streams? If so, you...

  • Front Office Manager

    6 maanden geleden

    Amsterdam, Nederland Conscious Super Heroes B.V. Voltijd

    Do you live and breathe hospitality, are you organized and do you enjoy leading a team? We're on the lookout for a Front Office Manager at Hotel V Frederiksplein! Is this you? Read on... **About the job** Reporting to the Rooms Division Manager, you will play a crucial role in overseeing the front office operations, ensuring outstanding guest service, and...

  • Assistant Front Office Manager

    6 maanden geleden

    Amsterdam, Nederland AccorHotel Voltijd

    **Company Description** Novotel Amsterdam City** Would you like to work at one of the biggest 4 star hotels within the Benelux? In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Amy. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager...

  • Sustainability Project Manager

    6 maanden geleden

    Amsterdam, Nederland G-STAR RAW Voltijd

    Sustainability Project Manager We Are Denim Heads. We love denim. Live and breathe it. It’s in our DNA. At G-Star, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas...

  • Manager, Vat Compliance

    4 maanden geleden

    Amsterdam, Nederland Ryan, LLC Voltijd

    Why Ryan?- Competitive Compensation and Benefits- Home Office Stipend- Business Connectivity Reimbursement (Phone/Internet)- Gym Membership or Equipment Reimbursement- LinkedIn Learning Subscription- Flexible Work Environment- Tuition Reimbursement After One Year of Service- Accelerated Career Path- Award-Winning Culture & Community Outreach The Managers...