Student Experience Manager

1 week geleden

Amsterdam, Nederland The Social Hub Voltijd

**Your mission should you chose to accept it**

As our Student Experience Manager, you'll design and deliver meaningful and engaging journeys for our student members, from their first impression of TSH to their transition as alumni.

Your work will ensure that every interaction reflects The Social Hub's mission of creating a better society, fostering connection, and making TSH a place where students thrive and create unforgettable memories, ensuring they become lifelong members.

You have a true passion for students and understand their wishes and challenges. With your creative mind, you are eager to design unforgettable experiences for our student members, leading to referrals and retention. You thrive in collaborative environments, have a strong eye for detail, and excel at managing multiple projects simultaneously.
With excellent communication skills and a student-first approach, you build strong relationships, foster connections, and drive engagement across our student community and beyond into our wider membership community.

**In Case You**Don't** Know**Who** We Are**:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

**What you will do**
- Design and implement onboarding and offboarding processes that are engaging, memorable, and aligned with TSH's brand values to foster connections and build community among new students.
- Introduce gamified challenges and activities Collaborate with B2+ & alumni students to serve as ambassadors in the onboarding process.
- Enrich the offboarding experience Ensure programming is inclusive, accessible, and supports mental and physical health with a focus on our students creating a space for meaningful connections between alumni, parents and TSH.
- Collaborate with our data team to get insights about our student wellbeing which we can use for future strategies.
- Define and execute the TSH Alumni strategy, including creating a membership model to sustain engagement post-offboarding by integrating it with a comprehensive alumni strategy.
- Create a tailored digital journey for parents, providing information and support during key moments in the student lifecycle.
- Work closely with teams such as The Studio, CRM, Membership, and Meetings & Events to coordinate and deliver projects aligned with student experience goals.
- Integrate tools like the Hyper Island Toolkit into projects involving M&E and private offices to enhance engagement and innovation.

**Who you are**
- Bachelor's degree in a relevant field
- Creative mindset with a passion for innovation
- Experience in community engagement and project management
- Strong analytical skills and attention to detail
- Excellent organizational abilities
- Empathetic, with a strong connection to students
- Enthusiastic about enhancing student journeys and experiences
- Fluent in English (additional languages are a plus)

**What**We Offer**
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

  • User Experience Design Internship Opportunity for Students

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland targetjobs Hired Voltijd

    Experience the Excitement of Digital Experience DesignWe are seeking a highly motivated and creative student to join our team as a Digital Experience Design Intern. As an intern, you will contribute to the creation of innovative user experiences that bring ideas to life.This is a fantastic opportunity to learn from experienced professionals and develop your...

  • Guest Experience Manager

    1 maand geleden

    Amsterdam, Nederland Corecruitment Voltijd

    Job Title: Guest Experience Manager - Themed Attraction Location: Amsterdam, Netherlands Salary: €4,000 gross per month  An exciting opportunity has opened for an Operations Manager at a well-known themed attraction. This role centers on delivering exceptional guest experiences while leading a high-performing team. We are seeking a charismatic, engaging...

  • Content Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Foleon Voltijd

    Foleon, a leading content creation platform, is seeking an experienced professional to join our team as a Content Experience Manager. This role will be responsible for onboarding, retaining, and growing our agency partners. The ideal candidate will have a proven track record in partner-facing roles, with a strong understanding of the creative agencies'...

  • Student Support Officer

    2 weken geleden

    Amsterdam, Nederland Cambridge Education Group Voltijd

    **Who are we looking for?** We are currently looking for a new **Student Support Officer **to join our **OnCampus Amsterdam centre.** **The role is on a full-time, fixed-term contract until December 2025, with the location in Amsterdam, the Netherlands. Ideal start date is as soon as possible.** Based at the OnCampus Centre, the Student Support Officer...

  • Guest Experience Manager

    2 maanden geleden

    Amsterdam, Nederland The Standard Hotel Voltijd

    **The Standard Brussels**: **Guest Experience Manager (GEM)**: **The Standard Brussels**: **Guest Experience Manager (GEM)**: Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture, and activation-driven philosophy to...

  • Hotel Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Accor Voltijd

    We are seeking a Hotel Experience Manager to join our team at Accor, Amsterdam. As the Guest Service Manager, you will play a vital role in ensuring that every guest feels welcome and valued throughout their stay.Key Responsibilities:Front Office Leadership: Lead the Front Office team by example, inspiring them to deliver exceptional service to all...

  • Afstudeerstage Digital Experience

    3 weken geleden

    Amsterdam, Nederland KPN Voltijd

    **Stages** - **Amsterdam**: - **Stages**: - **HBO**: - **Stages** *** **Highlights**: - Word onderdeel van het JongKPN netwerk Stagevergoeding van € 600; - per maand REF584U **Werk tijdens jouw afstudeerstage mee met het Digital Experience team en help ons om onze KPI's en statistieken te stroomlijnen. Samen maken we impact!** **Jouw rol als...

  • Student Support Officer

    1 week geleden

    Amsterdam, Nederland Cambridge Education Group Voltijd

    We are currently looking for a new Student Support Officer to join our OnCampus Amsterdam centre. The role is on a full-time, fixed-term contract until December 2025, with the location in Amsterdam, the Netherlands. Ideal start date is as soon as possible. Based at the OnCampus Centre, the Student Support Officer performs a key role in ensuring an excellent...

  • Customer Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a company that believes in exceptional customer service.The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and location.About the RoleWe are seeking a Customer Experience Manager to lead the strategic direction of our Customer Relations platforms to support business objectives and enhance the customer...

  • Guest Experience Manager

    3 maanden geleden

    Amsterdam, Nederland Rosewood Hotel Group Voltijd

    **General Information**: - Country/Region- Netherlands- Province/City- Amsterdam- Location- Rosewood Amsterdam- Department- Rooms - Front Office- Job Type- Full-time Permanent**A Day in the Life** As the Guest Experience Manager at Rosewood Amsterdam, you begin your day by reviewing the arrival list of VIP guests, ensuring their personal preferences and...

  • Omnichannel Experience Manager

    5 maanden geleden

    Amsterdam, Nederland New Balance Voltijd

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Customer Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    About UsWebfleet Solutions is a fast-paced and innovative company that thrives in a dynamic international environment. We value our employees' commitment to excellence, teamwork, and adaptability.Salary & BenefitsThe annual salary for this role is estimated at €80,000 - €120,000 depending on experience, with additional benefits including up to 30 days of...

  • Working Student

    2 maanden geleden

    Amsterdam Zuid, Nederland Marktlink Voltijd

    **Your goal**: **Marktlink Capital **is a Private Equity & Venture Capital (PE & VC) Fund Manager based in the Netherlands, with headquarters in Amsterdam. We offer entrepreneurs and private investors access to the best PE & VC funds. Marktlink Capital currently has a team of 30+ people and over EUR 1.8 billion in capital commitments. This capital comes from...

  • Global Customer Experience Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    We are seeking an experienced Global Customer Experience Manager to join our team at Webfleet Solutions. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a customer-centric approach.

  • Client Relations Manager

    2 maanden geleden

    Amsterdam Westpoort, Nederland Global Experience Specialists Voltijd

    Are you a **Client Relations Manager** with experience in the events industry? Do you have experience in developing and managing client relationships to maximise business and grow revenue opportunities? GES are currently looking for a Client Relations Manager to join our team based in Amsterdam. **Role Purpose**: To deliver, to the highest level, GES...

  • Project Manager

    3 maanden geleden

    Amsterdam, Nederland Global Experience Specialists Voltijd

    VacancyProject Manager - FeaturesJob Reference NumberVN6Employment TypeTemporary/ EngagementJob Advert Are you ready to take your project management expertise to the next level? Due to growth and expansion GES Ltd are seeking a dynamic and dedicated Project Manager - Features, to join our team in Amsterdam. If you thrive in a fast-paced environment and...

  • Floor Manager Heineken Experience

    6 maanden geleden

    Amsterdam, Nederland Heineken Nederland Voltijd

    The Floor Manager at the Heineken Experience in Amsterdam is a pivotal role, responsible for overseeing the day-to-day operations of the world-famous venue. Attracting over a million guests and Heineken® fans each year. Serving as the ultimate brand ambassador, the Floor Manager ensures exceptional guest experiences while managing a large team of tour...

  • Luxury Quality Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Sofitel Legend The Grand Amsterdam Voltijd

    Immerse Yourself in a World of ExcellenceSofitel Legend The Grand Amsterdam offers an unparalleled luxury experience in the heart of Amsterdam. As a Quality Experience Manager, you will play a vital role in ensuring that every guest feels like royalty.A career where your passion shinesYou will assist the Housekeeping Manager with various tasks, such as...

  • Duty Manager for Student Hotel in Amsterdam

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland YoungCapital Voltijd

    Job Title: Duty Manager for Student Hotel in AmsterdamAbout the JobYou will be working as a full-time Duty Manager at our student hotel in Amsterdam. As the main point of contact for students, you will assist with their queries, perform small repairs, and ensure a safe and clean living environment. Your problem-solving skills will be essential in quickly...

  • Digital Product Experience Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland INDG Voltijd

    Job DescriptionWe are seeking a highly skilled Digital Product Experience Manager to join our team at INDG.About Us:INDG is a technology company specializing in large-scale CGI content creation, digital twin production, and automated content generation at a global scale. Our clients span all consumer product industries: food and beverage, beauty and luxury,...