Ict Operations Officer

1 week geleden

Den Haag, Nederland Organisation for the Prohibition of Chemical Weapons Voltijd

**About Us**:
The Information Services Branch provides functional oversight of all OPCW information technology (IT) and telecommunication systems.

**General Information**:

- ** Contract Type**
Fixed-term Professional
- ** Grade**
P3
- ** Total Salary (including post adjustment)**
8,298
- ** Closing Date**
28/12/2024

**Responsibilities**:
**Job Summary**:
The IT Operations, Infrastructure, and Support section ensures the seamless functioning of the organization's technological systems by managing and maintaining IT infrastructure, providing comprehensive support services, and implementing robust security measures. This includes overseeing hardware and software systems, ensuring network reliability, offering end-user support, and developing disaster recovery plans to maintain business continuity. By focusing on these areas, the section plays a crucial role in maintaining the technological backbone of the organization, enabling efficient and secure business operations.

**Main Responsibilities**:
Within delegated authority, the ICT Operations Officer will be responsible for the following duties:

- Responsible for the corporate ICT Operations Officer of the OPCW, including a corporate network, a secure network, and data center technology in several computer rooms. Manage technologies and systems throughout their lifecycle at OPCW.
- Leads the sourcing or development of ICT solutions in area of expertise, including but not limited to: Managed Services, ICT Outsourcing, and/or Unified Communications / Telecommunications and associated technologies. Leads the development of technical specifications for procurement of equipment; evaluates vendor proposals, performs tests and recommends selection of offers as per technical evaluation; Supports the establishment of equipment and service contracts, and serves as the contract focal point on the delivery of services, effectively managing the contract throughout its lifecycle.
- Analyze current state of infrastructure and services and proposes modifications with a view of improved services, decreased complexity / support requirements and/or decreased total cost of ownership.
- Leads the engineering, design, installation, commissioning and decommissioning of ICT infrastructure systems. Leads the introduction of new systems while managing legacy systems throughout their lifecycle.
- Creates and maintain documentation, in particular Standard Operating Procedures, Work Instructions, and documentation describing the functioning of the infrastructure
- Manages ICT Projects as per the Information Services Branch project management standards and Prince2 standards.
- Define and establish processes to regularly produce metrics/KPIs on infrastructure and services under responsibility for management reports.
- Manages staff; act as OiC for the IS Operations Infrastructure and Support Section when required.
- Performs other related duties as required.

**Qualifications and Experience**:
**Education**:
**Essential**:

- Advanced university degree in Computer Sciences, Information Technology, Telecommunications, Networking, Engineering, Mathematics or a field related to Information Technology; a first level university degree in combination with qualifying experience (minimum 7 years) may be accepted in lieu of the advanced university degree.
- Practical knowledge of ICT Infrastructure and Operations, particularly in the areas of managing Microsoft Domain Controllers, Active Directory, virtualization technologies like VMWare and Azure, managing data backup technologies, Managing cloud tenants like Microsoft 365.
- Experience leading projects in the field of ICT Infrastructure and Operations
- Experience in service-centric, ITIL-based ICT operations

**Highly Desirable**:

- Relevant Microsoft 365 Administrator or Architect certifications, VMWare Certifications, Cisco Certification(s).
- Certifications in Prince2, Certifications in ITIL, Certification in the field of ICT Security such as CISSP are highly desirable.

**Knowledge and Experience**:
**Essential**:

- At least five years of related experience in the ICT field with an emphasis on ICT Infrastructure in mid to large enterprises (500+ endpoints)
- Experience in administering Microsoft365 services
- Experience in technical aspects of digital transformation and introducing cloud-based technologies and DevOps practices
- Experience with medium to large tenders in managed services, telecommunications, and outsourcing
- Experience managing contractors from both operational and administrative standpoints
- Experience forecasting expenditures in field of domain
- Experience leading technical teams

**Desirable**:

- Experience working with highly confidential information systems
- Experience working in Intergovernmental Organizations such as UN and affiliated agencies

**Skills and Competencies**:

- Ability to quickly learn technologies (new and legacy) in order to deliver results
- Ability to hand over operational procedures and c

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