Customer Insights and Growth/customer Journey

Our Customer Success team provides a key role in enabling our customers to best utilize our platform and services within their business. We do this via consistent touch points both digital and in person to ensure we know their day to struggles and can guide them through the stages of our unique market intelligence growth model. Sounds interesting? Read...

We are seeking a skilled Customer Journey Strategist to join our team at ING Wholesale Banking.About UsING is a leading financial institution with a clear ambition to make a difference for people and the planet. We are focused on two strategic priorities: giving our customers a superior experience and putting sustainability at the heart of what we do.Our...

We are a small, dynamic team of two, supporting our business growth through a blend of activities, including digital ABM campaigns, webinars, and our own events. Our marketing team focuses on creating opportunities for new business and expanding existing customer relationships. We also play a key role in collaborating with our customer success team to ensure...

**Looking for a commercial Customer Journey Expert with IT-affinity** Are you energetic, fun, collaborative, entrepreneurial and have affinity with IT? Then we are looking for you! The Loyalty program of ING is looking to expand their team, where you have 6 million potential customers on which you can unleash your magic! You will create an awesome customer...

**ING’s ambition** We have the ambition to make the difference for people and for the planet, for our customers, our colleagues, our shareholders, and society at large. In this we are focusing on two overarching strategic priorities; giving our customers a superior experience and putting sustainability at the heart of what we do. This means that we will...

It’s an interesting time to work in payments! The payments industry is evolving quickly with many new players and products entering the market. At ING we aim to stay ahead and remain relevant to our customers; not only today but also tomorrow and beyond. That is why our number 1 priority is to offer our customers an innovative and state-of-the-art customer...

ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently,...

ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a...

As the CX & Complaints team, we aim to be there for the customer when our services do not meet their expectations or when something goes wrong. We want to resolve the complaint for the customer and make them satisfied with ING again. Moreover, every complaint is a form of feedback that ING receives from the customer, helping us continuously improve in terms...

**Empowering the Growth of B2B Subscription Companies***: As businesses increasingly recognize the advantages of a subscription-based model-predictable revenue, scalability, and enhanced customer relationships—many still struggle with the demands of scaling efficiently. Younium was established to address this need, offering a powerful cloud-based solution...

**Company Description** Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...

**Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging ‘Business’ & ‘Tech’) **(GJA Role Customer Journey Expert - Universal IV) **Are you up for the challenge?** **The Mission** Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering...

**Job Requisition ID**: - JR29853**Teams**: - Customer Service**Work Type**: - OnsiteNetflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want,...

As a Customer Journey Expert, you provide a differentiating experience for our customers anytime anywhere at optimal value and profitability for ING WB. The Customer Journey Expert is part of the end-to-end development, management, harmonisation and phasing out of products, services and processes and is familiar with the relationship between these. **Your...

In Tribe Payments NL we work towards giving our customers the best and most seamless Payments customer journey possible, as well as grow our portfolio. To realize this ambition, we are looking for a Customer Journey Expert (product manager), who has knowledge of Commercial Cards, Payment products and experience with managing and developing a cards commercial...

**Are you customer-oriented and do you enjoy a challenge in developing customer-facing processes within a devops team? Then you’re at the right ‘address’ in the Customer Data domain. We’re looking for a business analyst profile to reinforce the**_manage address_** team and create the next level hassle-free experience for our customers and...

Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

**Purpose of the job** As a Customer Journey Expert, you provide a differentiating experience for our customers anytime anywhere at optimal value and profitability for ING WB. The Customer Journey Expert is part of the end-to-end development, management, harmonisation and phasing out of products, services and processes and is familiar with the relationship...

**Wil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jou!** **Over Athora** Als een van de grootste...

**Join Us in Revolutionizing Getting Paid experience!** It’s an interesting time to work in payments! The Payments industry is evolving quickly with many new players entering the market. At ING we aim to stay ahead and remain relevant to our customers; not only today but also tomorrow and beyond. That’s why our number 1 priority is to offer our...