Customer Success Manager

6 maanden geleden

Amsterdam, Nederland A-INSIGHTS Voltijd

Our Customer Success team provides a key role in enabling our customers to best utilize our platform and services within their business. We do this via consistent touch points both digital and in person to ensure we know their day to struggles and can guide them through the stages of our unique market intelligence growth model.

Sounds interesting? Read on

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**The Role**:
The team is now with 2 people, Tomas and Anja, and we are growing with this role to meet the demand of the last years growth and so that we can ensure we can continue to deliver the on-going value to our growing customer base.

This role will report to Tomas and the team is part of our ‘Go to market team’ working closely with our Marketing, New business sales, Account management and Insights teams.

Customer success at A-INSIGHTS focuses on the enablement and adoption of our solution with our customers, they work with the marketing team, Account management and product teams acting as the bridge between our customers and our business.

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**What you can expect**:

- Responsibility for up to 25 customers
- KPI’s based on NRR and support AM by identifying expansion opportunities
- Collaborative and process lite organization
- Clear link between your role and its impact on the growth of the company
- Flat organizational structure
- Individual compensation plan tied to customer adoption KPI’s
- First 90 days
- Understanding the A-Insights unique value proposition, meeting with a large customer group to tied this VP to their everyday usecases. Take ownership of the enablement cycle with your customers. ‍

**Vital experiences required to be successful in the role (The things that give you energy)**:

- Proactive and used to a high frequency of customer interactions
- Manage all post-sales activity for customers through strong relationship-building, a clear understanding of how our unique value proposition is going to impact their business
- Support the customer success team in translating customer usage and feedback into actionable insights and feature ideas
- You have a track record of delivering value to complex enterprise customers with large employee bases
- 3-5 years in a CS role, within a company sub 200 people
- Fluency in English

**Some really nice to haves**:

- Fluency in another EU language
- Good taste in music
- Experience working with companies in the Food sector

‍

‍

**Who you'll be working with**:

Anja
Customer Success Manager
Tomas
Strategic Customer Success Manager
Tim
Enterprise Account Manager

**What We Offer**:

- A competitive salary
- A hybrid work setup where you can balance working from home with 2-5 days in the office per week
- Regular company events like dinners, BBQs, boat trips, and padel tournaments, fostering a vibrant team culture

**A-INSIGHTS**:
A-INSIGHTS is the fastest growing company and market intelligence platform in the market. Trusted and loved by some of the world's largest companies (Bayer, McCain, Ahold, RoyalFrieslandCampina, Gemeente Amsterdam), we combine worldwide publicly available company and market data with the latest domain & tech expertise.

Our goal is to set the international standard for objective company performance insights based on publicly available data.

And our journey is just getting started

Every day, we make it easy for organizations around the world to make a difference through best-in-class insights and unmatched service. And we don’t plan on stopping anytime soon.

We are building a team of passionate and talented people who are eager to contribute to this growth and help us write our story.

‍

**Application Process**:

- Digital Interview with the VP of Revenue
- In-Person Interview: If successful in the initial stages, you'll be invited to our Amsterdam office for an in-depth interview with several members of the team, to further assess your fit with our team and culture.

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**Ready to Apply?**:
‍

**Have Questions? **For any inquiries or additional information, please contact Iselde van Beurden, Interim Talent Lead, at:

- ** Whatsapp**:+31 (0)638276027

‍
- Got questions about this job?

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