Workplace Experience Supervisor

4 maanden geleden

Amsterdam, Nederland CBRE Voltijd

**Workplace Experience Supervisor**

**Job ID**
- 185059**Posted**
- 23-Sep-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Customer Service, Facilities Management

**Location(s)**

Amsterdam '- Noord-Holland - Netherlands
- At CBRE, we believe your office should inspire you to feel comfortable, productive, and energized in your work. When people feel inspired, great things happen.
Our Host Experience Services program is about more than just creating functional workplaces, it’s about building communities. We find and train passionate individuals who love serving others, preparing them to deliver seamless operations and exceptional experiences with empathy and care.
- **Job Summary**
- As the EMEA Workplace Experience Lead, you will lead the development and implementation of the Host program at one of our clients' new headquarters in Amsterdam, while managing its broader rollout across the EMEA region. You’ll be based in Amsterdam, with approximately 60% of your time dedicated to managing this location, and 40% spent overseeing the wider EMEA region.
You’ll play a crucial role in ensuring our workplaces reflect the highest standards of hospitality and operational efficiency, while supporting the well-being of our community.
- **Key Responsibilities**
- Lead the Host Program in Amsterdam: Oversee the design, development, and implementation of the Host program at the client's HQ.
- Supervise the Amsterdam Host Team: Manage scheduling, assign tasks, and ensure cross-training for a flexible and responsive team.
- EMEA Program Rollout: Identify needs across the region, customizing and expanding the Host program to suit each location.
- Innovate Workplace Services: Develop and implement service programs that elevate workplace experience, including reception, A/V support, event management, office supplies, and more.
- Stay Ahead of Industry Trends: Keep informed about developments in the hospitality and workplace experience industries to ensure top-tier service delivery.
- Collaborate and Provide Feedback: Work with the Host Product platform (Digital & People) to continuously improve the services offered.
- Ad-hoc Leadership: Step in as needed to address unexpected challenges and opportunities.

**Services Provided**
- Your role will involve overseeing a wide range of workplace services, including but not limited to:
- Reception
- A/V Support
- Meeting & Event Management
- Mail & Office Supply Services
- Workplace Onboarding

**Qualifications**
- Experience: Minimum 3 years of supervisory experience in a related field (e.g., hospitality, workplace experience, facilities management).
- Communication Skills: Strong verbal and written communication skills with excellent presentation capabilities.
- Service-Oriented: Passionate about delivering high-quality service, with a keen eye for detail.
- Problem Solver: Able to handle stressful situations with poise and adapt to rapidly changing environments.
- Team Player: Collaborates well with others, with a focus on achieving shared goals.
- Language Skills: Fluency in both oral and written English and Dutch is essential.

**Scope of Responsibility**
- This role requires a deep understanding of workplace experience, hospitality, and leadership, with the authority to make decisions aligned with company policies and business practices. You will be responsible for setting department deadlines and ensuring smooth operations across the EMEA region.
- **Health & Safety Responsibilities**
- As part of your role, you will be responsible for your personal safety and the safety of those affected by your work. This includes:
- Completing required Health, Safety, and Environmental (HSE) training.
- Following all HSE-related policies and procedures.
- Actively participating in HSE programs, such as incident investigations, interviews, and audits.
- Reporting any potential safety risks and taking action to stop work if necessary.

**What we offer**
- A monthly salary of €3.400 - €4.500 (depending on age and experience)
- Laptop & smartphone.
- Fixed pension scheme and optional collective health insurance.
- 8.33% holiday allowance, 25 fixed days of leave, a maximum of 10 purchasable days of leave and 2 bonus days of leave if you have not been ill for 1 year.
- 12 ADV days per year

**About CBRE Global Workplace Solutions**
- CBRE Global Workplace Solutions is the global market leader in integrated technical, facilities, real estate and project management. We enable our clients' real estate portfolio and employees to excel. We believe that creating an optimal workplace adds value, such as higher productivity and healthier employees. With a background in engineering, facility management, real estate or project management, you will naturally find an inspiring work environment at Global Workplace Solutions, where you can work at the very highest level with large, national and international clients.At CBRE GWS, we strive for an inclusive work envi

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