Customer Service Coordinator
2 dagen geleden
**COMPANY INFORMATION**
- We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the family.
- We’re looking for a Rider Service Specialist to join our team based from our offices in s’Heerenberg. Netherlands, you will be responsible for providing Aftersales Support and Advice to our Riders, Consumers and Retailers. You will be comfortable dealing with all incoming and outgoing correspondence including telephone and social media queries. You will also develop and own our Returns and Warranty process.
- You will be hands on and eager to get involved from the start. This is a fantastic opportunity for someone to get involved and help build a fantastic Aftersales and Rider Support Customer Service offering in the EU. The role works alongside our UK, European and US teams on the HUFFY and Licensed brands.
**JOB DESCRIPTION / KEY RESPONSIBILITIES**
- Provide timely and professional responses to all Customer enquiries.
- Answer phone calls from Consumers and Retailers in a friendly and professional manner.
- Prepare quotes for replacement parts and enter orders into our IT system as required.
- Manage the returns inventory working with our third-party logistics partner. Ensuring all products are graded and resold where possible or used for spares and repairs.
- Work closely with the Product team, providing data and feedback where required.
- Work closely with our USA Aftersales & Compliance team.
- Manage all Customer and Consumer warranty part orders that fall within existing warranty policies.
- Manage all Customer enquiries through the Sales Force system, in line with KPI’s.
- Process multiple online orders and transactions using PayPal or other third-party acquirers.
- Assist Customers with product assembly, adjustments, repair and all other general bike related enquiries.
- Assist E-Commerce and Operations Support Team with order entry and service enquires.
- Support the Marketing Team at UK and European Events when required.
- Want to be an Ambassador for our brands. Want to set the gold standard in Customer Service.
- **SKILLS & EXPERIENCE REQUIRED**:
- A strong mechanical knowledge with 1 - 2 years in a similar industry with in-depth product knowledge.
- Excellent Customer Service skills and excellent Communication skills (verbal and written)
- Language skills required are English, German, and French.
- Ability to work in a fast-paced, high-pressure environment. Work effectively in multiple and complex systems with a strong attention to detail and organization
- A passion for our product and a willingness to learn new skills
- Highly proficient in Microsoft Excel and Office, Salesforce and ERP are preferred but not essential
- Ability to work independently and with minimum supervision.
**OUR OFFER**
- Competitive salary
- 25 Days Annual Leave
- Permanent - full time
- Annual Bonus
- Pension
- The opportunity to help build a leading bicycle business in the EMEA
- Staff purchase scheme
- Hybrid working options
To protect yourself and others, please be aware of the following:
2. **No Financial Requests**: United Wheels will never ask for payments, bank details, or any financial commitments during the hiring process. If you or anyone you know receives such a request, please disregard it and report it immediately.
-
Customer Service Representative
2 maanden geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Service Coordinator OpportunityWe are seeking a skilled Customer Service Coordinator to provide exceptional support to our clients at beBee Professionals. The ideal candidate will possess a strong understanding of customer service principles and practices, as well as the ability to work independently and effectively communicate with clients.Key...
-
Customer Service Representative
2 maanden geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Virtual Customer Service Coordinator to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and utilizing customer service software, databases, and tools. The ideal candidate will possess a minimum of two years of customer service...
-
Service Excellence Coordinator
2 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdService Excellence Coordinator Job DescriptionWe are looking for a Service Excellence Coordinator to join our team at BeBee Professionals. The successful candidate will be responsible for providing top-notch customer service, handling customer complaints, and maintaining a high level of customer satisfaction.Key qualifications include:Minimum 2 years of...
-
Virtual Customer Service Representative
1 maand geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Service Coordinator Job DescriptionWe are seeking a highly skilled Customer Service Coordinator to provide exceptional customer service to our clients. The successful candidate will be responsible for responding to inquiries, resolving customer complaints, and providing timely and effective solutions.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
4 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdJob OfferbeBee Professionals is seeking a highly skilled Support Coordinator to provide exceptional technical support to our customers.The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, along with experience in customer service and technical support.Key Responsibilities:Respond to customer inquiries and troubleshoot...
-
Customer Service medewerker
2 weken geleden
's-Heerenberg, Nederland Randstad VoltijdStaat klanttevredenheid bij jou hoog in het vaandel en ben jij een ‘spin in het web’? Kom dan jou waarde toevoegen als customer service medewerker in ‘s Heerenberg bij deze wereldwijde leverancier op gebied logistiek.wat bieden wij jou€ 2566 - € 2750 bruto per maandtijdelijk met uitzicht op vast's Heerenberginternationale werkomgevingfulltime...
-
Customer Service medewerker
2 weken geleden
's-Heerenberg, Nederland Randstad VoltijdStaat klanttevredenheid bij jou hoog in het vaandel en ben jij een ‘spin in het web’? Kom dan jou waarde toevoegen als customer service medewerker in ‘s Heerenberg bij deze wereldwijde leverancier op gebied logistiek.wat bieden wij jou€ 2566 - € 2750 bruto per maandtijdelijk met uitzicht op vast's Heerenberginternationale werkomgevingfulltime...
-
Customer Service Representative
4 maanden geleden
's-Heerenberg, Nederland JCL Logistics Benelux B.V. Voltijd**Ben jij een fietsliefhebber en wil je deel uitmaken van een dynamisch team?** Wij zijn op zoek naar een enthousiaste en Customers Service Representative om ons JCL Logistics Bikes klantenservice team te versterken. In deze rol ben je het eerste aanspreekpunt voor onze klanten en draag je bij aan een geweldige klantervaring. Het betreft een functie voor...
-
Customer Service Representative
2 dagen geleden
's-Heerenberg, Nederland DSV VoltijdIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 87699 Time Type: Full Time **Move forward as Customer Service Representative at DSV in ‘s-Heerenberg** Are you eager to work with renowned brands in the...
-
Logistics Coordinator
4 weken geleden
's-Heerenberg, Gelderland, Nederland Specialized Europe B.V. VoltijdLogistics Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Specialized Europe B.V. As a Logistics Coordinator, you will play a crucial role in ensuring the smooth flow of goods and materials within our supply chain.Key Responsibilities:Process incoming product flow, including PO and...
-
Customer Service Representative
2 dagen geleden
's-Heerenberg, Nederland DSV VoltijdBent u een DSV collega en bent u geïnteresseerd in een functie in een ander land, neem dan contact op met uw HR Business Partner om de procedure en vereisten voor het solliciteren te bespreken. Job Req Number: 87699 Time Type: Full Time **Move forward als Customer Service Representative bij DSV in ’s-Heerenberg** Sta jij te popelen om bij bekende merken...
-
Logistics Coordinator
4 weken geleden
's-Heerenberg, Gelderland, Nederland Specialized Europe B.V. VoltijdLogistics Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Specialized Europe B.V. As a Logistics Coordinator, you will play a crucial role in ensuring the smooth flow of goods and materials within our organization.Key Responsibilities:Process incoming product flow, including PO and...
-
Logistics Coordinator
4 weken geleden
's-Heerenberg, Gelderland, Nederland Specialized Europe B.V. VoltijdLogistics Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Specialized Europe B.V. in 's-Heerenberg. As a Logistics Coordinator, you will play a crucial role in ensuring the smooth flow of goods and materials within our supply chain.Key Responsibilities:Process incoming product flow,...
-
Logistics Coordinator
3 weken geleden
's-Heerenberg, Gelderland, Nederland Specialized Europe B.V. VoltijdLogistics Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Specialized Europe B.V. As a Logistics Coordinator, you will play a crucial role in ensuring the smooth flow of goods and materials within our organization.Key Responsibilities:Process incoming product flow, including PO and...
-
Customer Support Specialist
2 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdJob Title: Support CoordinatorJob Summary:beBee Professionals is seeking a Support Coordinator to provide technical support to our customers and ensure their satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. They should also have excellent...
-
Customer Service Representative
2 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Service Role OverviewBeBee Professionals is seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include responding to customer inquiries, resolving complaints, and maintaining a high level of customer satisfaction.Requirements:Minimum 2 years of customer service experienceExcellent...
-
Customer Service Representative
2 maanden geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service and support. Key responsibilities include responding to customer inquiries, resolving complaints, and providing technical assistance. The ideal candidate will possess excellent communication and interpersonal skills, with a strong understanding of customer...
-
Customer Service Representative
4 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Care SpecialistWe are seeking a highly skilled Customer Care Specialist to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide technical support and troubleshooting assistance to customersMaintain accurate customer records and...
-
Customer Service Representative
2 weken geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a Bachelor's degree in Business Administration and at least two years of experience in customer service. Key responsibilities include responding to customer inquiries, resolving complaints, and maintaining customer...
-
Customer Service Representative
2 maanden geleden
's-Gravenzande, Zuid-Holland, Nederland beBee Professionals VoltijdJob Summary:BeBee Professionals is seeking a highly skilled Customer Care Specialist to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve customer complaints in a timely and professional manner.Provide technical support and troubleshooting assistance to customers.Maintain accurate...
