Support Representative

3 maanden geleden


Amsterdam Centrum, Nederland F2F.com Voltijd

Our support team plays a key role in upholding our core values: Open, Safe, and Transparent. That’s why we’re looking for you A flexible, enthusiastic colleague who wants to strengthen our fast-growing team.

As a Support Team Member, you’ll be the first point of contact for fans and, to some extent, our creators. Your job is to ensure they always have the best possible experience on our platform.

**How will you do that?**
- You’ll provide accurate, quick, and above all, empathetic support for any issues.
- You’ll work with your team to dive into more complex problems and solve them.
- You’ll continuously improve the customer experience and identify opportunities for improvement.
- You’ll stay up to date with all platform updates and new features to always provide the best support.
- You’ll be available to work 8 hours on the weekend from home.

**What do you bring to the table?**
- Customer service experience is a big plus, but your drive to learn and help is even more important
- You’re fluent in English, both written and spoken. Do you speak another European language? Then you’re our hero
- You have a keen eye for detail and can communicate information clearly and empathetically.
- Critical thinking and problem-solving run in your blood.
- You thrive in a diverse and international team.
- You have a strong sense of premium customer service and can empathize with people’s needs and concerns.
- Flexibility is your middle name: you’re looking for a job of at least 32 hours per week, but you’re not tied to a 9-to-5 schedule. Working weekends from home? No problem You structure your week in a way that works best for you.

**What’s in it for you?**
- Energetic work environment: A mix of innovative start-up vibes and the stability of a global scale-up.
- Friendly team: Work with a close-knit team that always supports each other.
- Growth opportunities: Plenty of chances to develop yourself and grow with a company that’s constantly evolving.
- Flexible work hours: work when it suits you best, in alignment with operational needs.
- Delicious lunches: We provide you with great lunches.
- Hybrid working: Combine working from home with working at the office.
- Attractive employment conditions: Competitive salary, pension, and more.
- Comprehensive onboarding: Discover everything about F2F, our culture, and your new colleagues.

**Interested?**

**Job Types**: Full-time, Part-time

Pay: €2.135,00 - €2.890,00 per month

Expected hours: 32 per week

Screeningsvragen:

- Do you have any experience with customer service?

Taal:

- Engels (Vereist)

Work Location: Hybrid remote in 1011 RJ Amsterdam Centrum



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