Client Partner
1 maand geleden
**Company Description** About Merkle**
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put _people_ at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
The Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME’s. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction and growth.
**Key Responsibilities**
This individual manages growth and evolution of multiple client relationships between 2-6 million euros in annual net revenues and can lead complex multi-dimensional engagements that advisory, data management, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.
The Client Partner is experienced in leading teams of consulting professionals as well as multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their client’s business to meet financial targets.
- Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.
- Responsible for a portfolio of accounts
- Leadership and direction of cross functional teams focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth.
- Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building at C-level.
- Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
- Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
- Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
- Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
- Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
- Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
- Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
- Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
- Work closely with the growth team to develop proposal/presentation content and strategy for new business pitches.
- Effectively “on-board” new client relationships.
- Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
- Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.
- Fluent in English and dutch
**Qualifications**
**_
Are you a native-level Dutch speaker with:_**
- Minimum 8 years of experience in a digital agency or consulting environment
- Experience in a wider spectrum of digital consulting space including strategy, technology advisory and development and design
- Relationship/Client Management
- Account Planning and Strategy
- Ability to lead both internal and client teams
- Business acumen to develop and manage budgets/forecasts/ pro forma
- Exceptional written and verbal skills, including presentation and client engagement
- Ability to multi-task and work well in a fast-changing environment
- Consistent, keen attention to detail; successfully deliver on high expe
-
Client Partner
5 maanden geleden
Rotterdam, Nederland Merkle Northern Europe Voltijd**Company Description** Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of...
-
Client Partner
6 maanden geleden
Rotterdam, Nederland Merkle Voltijd**Customer Service**: **Rotterdam, ZH** **About the job**: The Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME’s. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction...
-
Client Partner
5 maanden geleden
Rotterdam, Nederland Merkle Voltijd**Customer Service**: **Rotterdam, ZH** **About the job**: The Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME’s. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction...
-
Client Partner
1 maand geleden
Rotterdam, Nederland Merkle Northern Europe VoltijdJob DescriptionThe Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME’s. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction and growth. Key ResponsibilitiesThis...
-
Client Partner
5 maanden geleden
Rotterdam, Nederland Toluna Voltijd**Client Partner** **Rotterdam, Netherlands** **About Us** Toluna delivers real-time consumer insights at the speed of the on-demand economy. By combining global scale and local expertise with innovative technology and award-winning research design, we help clients explore tomorrow, now. Toluna is the parent company of Metrixlab. Together, we deliver...
-
Finance Business Partner
5 maanden geleden
Rotterdam, Nederland GLO Integration VoltijdWaardevolle inzichten bieden voor het Clients & Industries management en hen adviseren met als doel de bedrijfsprestaties te verbeteren. Bij Deloitte. What impact will you make? Deloitte is de grootste organisatie op het gebied van Audit & Assurance, Consulting, Financial Advisory, Risk Advisory en Tax & Legal diensten. In Nederland vertrouwen we op meer...
-
Client Director
3 weken geleden
Rotterdam, Nederland Dentsu VoltijdJob Description: About Merkle Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put _people_ at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end...
-
Client Service Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryThe Client Service Manager is responsible for providing exceptional client service by phone, mail, and personal contact. This role requires a self-confident and strong sparring partner for our clients and stakeholders.Key ResponsibilitiesPartner and collaborate with key stakeholders in Global Sales and Account Management teamsOptimize client...
-
Strategic Client Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Dentsu VoltijdAbout MerkleMerkle, a Dentsu company, empowers businesses to thrive in the experience economy. With over 35 years of expertise, the company has developed a people-centric approach to digital transformation. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end...
-
Digital Client Strategist
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdJob DescriptionThe Client Partner is a key role at Merkle Northern Europe, responsible for forming and driving successful client relationships. This individual must be able to interact with senior/executive level clients as well as technical specialist and SME's. Through their role, Client Partners focus on quality delivery and execution to ensure...
-
HR Business Partner
2 maanden geleden
Rotterdam, Nederland APL Logistics VoltijdAt APL Logistics, we’re a company that focuses on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners. Together, we inspire business, drive trade, and make life run more smoothly...
-
Client Service Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryWe are seeking an experienced Client Service Manager to join our team at Robeco. The successful candidate will be responsible for servicing client needs, optimizing client servicing processes, and ensuring client satisfaction.Key ResponsibilitiesPartner with key stakeholders in Global Sales and Account Management teams to provide excellent client...
-
Client Service Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryThe Client Service Manager is a key role within the Client Onboarding & Services department at Robeco. This position is responsible for providing high-quality service to clients, ensuring their needs are met, and building strong relationships with stakeholders.Key ResponsibilitiesPartner with Global Sales and Account Management teams to optimize...
-
Client Director
6 maanden geleden
Rotterdam, Nederland MetrixLab VoltijdAbout Us: MetrixLab is a fast-growing global market research and insights company that’s challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking,...
-
Client Service Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdAbout the RoleThe Client Service Manager at Robeco is a key position responsible for delivering exceptional client service and support to our clients worldwide. This role requires a strong understanding of asset management and fund distribution, as well as excellent communication and analytical skills.Key ResponsibilitiesPartner with key stakeholders in...
-
Account Manager Client Service
6 maanden geleden
Rotterdam, Nederland Robeco VoltijdDepartment Client Services, part of the Client Onboarding & Services department, situated in Rotterdam is providing a high level of service to our clients in order to help create high quality global relationships, increase client satisfaction, retain revenues to the firm and increase assets under management from current assets. We ensure all activities...
-
Client Service Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryWe are seeking a skilled Client Service Manager to join our team at Robeco. As a Client Service Manager, you will be responsible for servicing client needs by phone, mail, personal contact, and/or together with the Relation/Sales Managers.Key ResponsibilitiesPartner and collaborate with key stakeholders in Global Sales and Account Management...
-
Client Service Officer
6 maanden geleden
Rotterdam, Nederland Robeco VoltijdDepartment Client Services, part of the Global Onboarding & Services department, situated in Rotterdam and Hong Kong is providing a high level of service to our clients in order to help create high quality global relationships, increase client satisfaction, retain revenues to the firm and increase assets under management from current assets. We ensure...
-
Client Advisor
5 maanden geleden
Rotterdam, Nederland Marsh McLennan VoltijdMarsh Nederland is opzoek naar een Client Advisor binnen ons team in Rotterdam dat verantwoordelijk is voor de samenwerking met assurantietussenpersonen. Ben jij klaar om samen te werken met onze uiterst ervaren Client Executives, en samen onze klanten van dienst te zijn? Taken Wat kan je verwachten? - Een binnendienst ondersteunende rol die een bepalende...
-
Consult Partner
4 weken geleden
Rotterdam, Nederland Snaphunt VoltijdThe OfferExcellent career development opportunitiesLeadership RoleGreat work environmentThe JobYou will be responsible for:Work with clients in a variety of industries and markets, so whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.As a Consult Partner, demonstrating...
