Strategic Client Manager

2 maanden geleden

Rotterdam, Zuid-Holland, Nederland Dentsu Voltijd

About Merkle

Merkle, a Dentsu company, empowers businesses to thrive in the experience economy. With over 35 years of expertise, the company has developed a people-centric approach to digital transformation. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Our expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With a global presence in 30+ countries, Merkle operates across the Americas, EMEA, and APAC.

Client Partner Role

The Client Partner is a passionate advocate for forming and driving successful client relationships. This individual excels in interacting with senior/executive level clients, as well as technical specialist and SME's. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction and growth.

Key Responsibilities

  • Manage growth and evolution of multiple client relationships, driving successful delivery of work product and cultivating strong client relationships.
  • Lead complex multi-dimensional engagements, including advisory, data management, consulting, and large technology deployments.
  • Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
  • Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.

Requirements

  • Minimum 8 years of experience in a digital agency or consulting environment.
  • Experience in a wider spectrum of digital consulting space including strategy, technology advisory and development and design.
  • Relationship/Client Management.
  • Account Planning and Strategy.
  • Ability to lead both internal and client teams.
  • Business acumen to develop and manage budgets/forecasts/ pro forma.
  • Exceptional written and verbal skills, including presentation and client engagement.
  • Ability to multi-task and work well in a fast-changing environment.
  • Consistent, keen attention to detail; successfully deliver on high expectations.

What We Offer

At Merkle, we provide an international work environment, a challenging position at a successful company in a growing market, and a hybrid work model. We also offer 3 extra days off, 2 Social Impact Days, extensive learning and development possibilities, and a good salary and excellent fringe benefits.

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