Client Relationship Manager

2 dagen geleden


Rotterdam, Zuid-Holland, Nederland Bureau Veritas Voltijd
Overview of the Role

We are seeking an experienced Client Relationship Manager to join our team in the Netherlands. In this role, you will be responsible for ensuring the daily operational coordination of client nominations within Commodities.

About the Job

The primary focus of this position is to serve our clients in the best way possible, manage client relationships, and secure and optimize margins on our services. You will act as an intermediary between clients across different product groups, supporting, coaching, and motivating other Client Coordinators.

Key Responsibilities
  • Deliver retention and growth targets for large clients within the current client and service portfolio
  • Manage contracts with clients, understanding the terms and conditions, and ensuring requirements are met
  • Measure client satisfaction and identify opportunities for improvement
  • Provide professional and reliable reporting to customers, working closely with the team
  • Ensure timely and proper invoicing, collaborating with finance to ensure payment within agreed timeframes
  • Support tenders and pricing projects
  • Participate in a shift system for on-call duties related to client matters outside office hours
Requirements
  • At least MBO working and thinking level, preferably HBO level (Bachelor's degree)
  • Minimum 2 years of relevant experience in commercial customer service, relationship management, or achieving commercial objectives
  • Knowledge of technical terms in both local and English language in writing and spoken
  • Excellent communication and stakeholder management skills
  • Able to use self-reflection to improve personal and team performance
What We Offer
  • A salary that matches your responsibilities and experience: approximately €60,000 - €80,000 per year
  • Holiday allowance of 8% of your gross annual salary
  • 13th month payment
  • Mobile phone and laptop
  • Good work-life balance, possibility to work partly from home
  • 25 vacation days per year (based on a 40-hour working week)
  • Defined contribution pension scheme
  • Group health insurance


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