Acs Safety, Compliance and Operations Advocate

4 weken geleden

Amsterdam, Nederland Delta Air Lines, Inc. Voltijd

How you'll help us Keep Climbing (overview & key responsibilities)
- Vision: Deliver world-class service to all customers
- Mission: Make every customer feel like the most valued person

Delta Air Lines is a world-class airline that is known for its exceptional safety standards, flawless operations, and commitment to customer satisfaction. As an ACS Safety, Compliance and Operations Advocate (SCO), you will play a vital role in ensuring the safety and compliance of our operations, as well as driving operational performance to new heights. This is a unique opportunity to be part of a proven team and make a significant impact in the aviation industry.
**Summary of responsibilities**:
**Safety**:

- Continuously observe safety behaviors at the individual and team level, with a particular focus on aircraft arrival, departure, and the driving and operating of GSE equipment and vehicles
- Promote a 'just' safety culture and advocate for the Aviation Safety Action Program (ASAP)
- Document observations and engagements using selected mobile technology
- Act as a strong advocate for employee recognition
- Share all safety information from local, corporate, and customer communications
- Attend periodic safety meetings with management and employees at the station
- Provide peer-to-peer coaching and positive engagement/recognition following individual and team observations

**Compliance**:

- Have full knowledge of all compliance regulations
- Spot check operations to validate correct qualification compliance
- Provide recommendations (e.g. retraining, mentorship) to Operation Service Manager Below Wing and station leadership when significant deviations from standards are observed
- Ensure safety and quality audits are conducted, reviewed, and closed
- Conduct safety and quality audits and Quality, Health, Safety, and Environment training within the station, as directed
- Assist in the development of audit plans for the station
- Assist in the analysis and evaluation of audit findings, comprehensive fixes, and trends
- Provide input for risk assessments as needed

**Operational Performance**:

- Support in managing and coordinating operational performance to ensure a safe, secure, and operation that meets station and divisional goals, by encouraging productive work behaviors
- Ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity
- Act as a communicator of timely and accurate information
- Build and maintain strong relationships and regular communication with business partners
- Provide Operation Service Manager Below Wing and station leadership with periodic progress reports, audit schedules, and assessments of safety and quality programs
- Communicate daily with Operation Service Manager Below Wing to coordinate tasks for the day and share safety findings/concerns
- Share peer engagement and station performance data with local leaders and front-line agents

What you need to succeed (minimum qualifications)
- Strong written and verbal communication skills in English and Dutch
- Experience in airport operations
- Consistent prioritization of safety and security for yourself and others
- Embrace a variety of perspectives, ideas, and approaches
- Cultural awareness and exhibit Delta Air Lines' values
- Strong customer service skills, with a good working knowledge of Delta policies and procedures being advantageous
- Schedule flexibility to accommodate varying shifts, extended hours, and "on call" requirements
- Approachability and interpersonal skills that foster trust and respect.
- Ability to work with mínimal direction, strong decision-making skills, and interpersonal skills
- Demonstrate privacy as a priority when handling personal data
- Ability to work in a time-sensitive environment, be a self-starter, and highly motivated

What will give you a competitive edge (preferred qualifications)
**The following qualifications will give you a competitive edge**:

- Ability to work well with others
- Experience in the aviation industry with a focus on Below Wing processes
- Knowledge of KLM Airlines and Delta Air Lines systems & organization

Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant
Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

- Competitive salary, industry-leading profit sharing program, and performance incentives.
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance p

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