Ecommerce Operations Coordinator, Post-purchase

2 weken geleden

Amsterdam, Nederland Patagonia Voltijd

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

**Your role**:
We’re in business to save our home planet. You’ll be helping us achieve this by ensuring smooth end-to-end customer experience throughout the ordering and post-purchase processes in Europe with the aim to grow and engage our online community, elevate our customer experience, and reduce our eCommerce footprint.

**Main tasks**:
eCommerce ordering experience:

- Daily monitoring the onsite checkout and ordering experience and proactively report on any issues identified
- Monitor fraud cases and work with the Customer Service and Finance teams to handle and adjust risk settings as needed
- Partner with the Order Management Team (OMT) on order operations contingency planning, issue resolution and risk mitigation initiatives
- Maintain ongoing reporting and monitor KPIs that track the health of the ordering experience
- Drive efforts to expand the European payment method options to continuously match local preferences

Post-purchase customer experience, retention and reducing the footprint:

- Partner with the Customer Service and Logistics teams to monitor outbound orders and inbound returns SLA performance
- Identify, escalate and resolve any widespread issues that require process or system changes: partner with the eCommerce Business Analyst to develop short
- and long-term solutions and hand over to the OMT for ongoing execution
- Collaborate with the Logistics team to push forward enhancements and footprint-related projects such as sustainable last-mile shipping carrier rollouts, returns reduction initiatives, and sustainable packaging launches
- Partner with the marketing and enviro teams to integrate brand engagement and activism initiatives throughout the order experience touchpoints

Internal external stakeholder management and communications:

- Drive cooperation between Customer Service, Logistics, IT and Finance and maintain continuous lines of communication on issues and new projects that impact cross-functional teams
- Vendor management: be the point of contact with payment processor (Adyen) and post-purchase solutions partner (Parcel Lab). Managing the relationships, reporting product portfolios

**What we’re looking for**:

- Minimum of 3- years’ work experience in ecommerce, preferably with focus on post-purchase operations;
- General knowledge of UX / CX best practices
- Experience with Salesforce Commerce Cloud, or comparable eCommerce platform and other backend solutions;
- Experience in managing external vendors especially payment delivery providers (like Adyen, ParceLab or comparable payments/delivery processors);
- Strong stakeholder management skills and clear written and spoken communications skills: ability to communicate effectively across multiple, internal external stakeholders;
- Strong organizational and time management skills: ability to multitask and balance competing priorities;
- High attention to detail and accuracy;
- Digitally savvy and eager to learn new technology solutions and practices in a continuously evolving field;
- Problem-solving, positive, and solution-oriented attitude and approach when faced with challenges;
- Fluent English;
- A love of the outdoors;
- An interest in saving our home planet and making a positive impact through your work.

**It’s a plus if you also have the following**:

- Familiarity with the European payments landscape, local preferences and fraud/risk strategy;

**Other important details**:

- This is a Full-time position based in Amsterdam;
- We have a hybrid work model, working from home for maximum 3 days per week
- We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

As we are in business to save our home planet, we can only do this together.

**Pl

  • eCommerce Operations Coordinator, Post-Purchase

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Operations Coordinator, Post-Purchase

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Operations Coordinator, Post-Purchase

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Operations Coordinator, Post-Purchase

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Operations Coordinator, Post-Purchase

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Operations Coordinator, Post-Purchase

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • Operations Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Digitsonly Voltijd

    You click on "Publish," and the first load of new work provided by you goes live. A feeling of excitement and anticipation sets in. You happily close your laptop because the first month in your new gig that Digitsonly helped you land was super exciting.So, what is Digitsonly? We are a partner that helps our portfolio of ecom brands with recruiting.By...

  • Finance Operations Accountant

    4 dagen geleden

    Amsterdam, Nederland STX Group Voltijd

    In joining STX Group, you become part of a diverse and dedicated team of 500+ professionals from 60+ nationalities at the forefront of the transition to a sustainable world. From our offices around the world, we offer services from comprehensive trading and investment in environmental commodities to tailored decarbonization strategies. Embark on a...

  • Financial Operations Coordinator | English

    2 maanden geleden

    Amsterdam, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry. They are looking for 3 Operations Coordinator due to an expansion of the business. As an Operation Coordinator, you will facilitate smooth logistics operations, exceed customer expectations, and maximize efficiency. Coordinate between customers and warehouse for timely,...

  • Financial Operations Coordinator | English

    2 maanden geleden

    Amsterdam, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry. They are looking for 3 Operations Coordinator due to an expansion of the business. As an Operation Coordinator, you will facilitate smooth logistics operations, exceed customer expectations, and maximize efficiency. Coordinate between customers and warehouse for timely,...

  • Financial Operations Coordinator | English

    4 weken geleden

    Amsterdam, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry. They are looking for 3 Operations Coordinator due to an expansion of the business. As an Operation Coordinator, you will facilitate smooth logistics operations, exceed customer expectations, and maximize efficiency. Coordinate between customers and warehouse for timely,...

  • Financial Operations Coordinator | English

    4 weken geleden

    Amsterdam, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry. They are looking for 3 Operations Coordinator due to an expansion of the business. As an Operation Coordinator, you will facilitate smooth logistics operations, exceed customer expectations, and maximize efficiency. Coordinate between customers and warehouse for timely,...

  • Internship in Purchasing

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Henkel Voltijd

    Netherlands, Amsterdam, PurchasingExciting Purchasing Internship Opportunity (Strategic Forecasting)Please consider applying if you are currently based in the Netherlands and either a student or a recent graduate within the last 3 months. At Henkel, you have the chance to build on a rich legacy and prominent positions in industrial and consumer sectors to...

  • Logistics Operation Coordinator

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry.They are looking for 3 Operations Coordinators due to business expansion.As an Operation Coordinator, you will play a key role in ensuring seamless logistics operations, exceeding customer expectations, and optimizing efficiency.Facilitate communication between customers and...

  • Junior E-Commerce Operations Coordinator Intern

    2 dagen geleden

    Amsterdam, Nederland Richemont Voltijd

    HOW WILL YOU MAKE AN IMPACT? As a Junior E-Commerce Operations Coordinator Intern, your primary role will involve managing the operational follow-up of online orders from start to finish. You will be responsible for ensuring smooth operations and resolving any issues that may arise. This includes handling inquiries from our customer service team promptly...

  • Operations & Logistics Coordinator

    3 weken geleden

    Amsterdam, Nederland Ace & Tate Voltijd

    **Company Description** Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry. Get ready to make a real impact in a B Corp certified company as our new Operations & Logistics Coordinator. This role is **immediately **available at our **HQ in Amsterdam**. **Your role**: As the Operations &...

  • Ecommerce Business Innovation Manager

    2 dagen geleden

    Amsterdam, Nederland Samsung Electronics Voltijd

    Position Summary The eCommerce Business Innovation Manager focuses on innovating the Samsung e-commerce value proposition. You own the innovation roadmap and create distinctive and innovative reasons-to-buy for our E-store for both our consumer as our business customers. Role and Responsibilities Role Reports to the eCommerce Business Innovation Lead and...

  • Logistics Operation Coordinator

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a growing organization in the logistics and transportation industry. They are looking for 3 Operations Coordinator due to an expansion of the business. As an Operation Coordinator, you will facilitate smooth logistics operations, exceed customer expectations, and maximize efficiency. Coordinate between customers and warehouse for timely,...

  • People Operations Coordinator

    3 weken geleden

    Amsterdam, Nederland Nuvei Voltijd

    People Operations Coordinator Netherlands, Amsterdam Hybrid The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...

  • Purchasing Trainee

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Hyatt Corporation Voltijd

    Purchasing Trainee (June 2024) Andaz Andaz Amsterdam, Prinsengracht NL - NH - AmsterdamInternHourly/Entry Level EmployeeFull-timeReq ID: AMS001430Worldwide Summary Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and...