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Senior Director Operations Engineering

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Equinix Voltijd
About the Role

We are seeking a highly skilled and experienced Senior Director Operations Engineering to join our team at Equinix. As a key member of our operations team, you will be responsible for leading the Problem Management and Risk Management function within the Engineering department.

Key Responsibilities
  • Leadership and Strategy
    • Develop and execute the strategic vision for the Problem & Risk Management functions within the Engineering department
    • Lead and mentor a team of problem managers, risk managers, and engineers, fostering a culture of accountability, innovation, and continuous improvement
    • Collaborate with executive leadership to ensure alignment of problem and risk management strategies with overall business objectives
  • Problem Management
    • Oversee the identification, analysis, and resolution of (recurring) issues across the critical facility assets in all our data centers
    • Ensure thorough root cause analysis (RCA), utilizing structured methodologies (e.g. 5-Whys, Ishikawa) is conducted for incidents and the identification of systemic issues, and that permanent corrective actions are implemented effectively
    • Manage the entire lifecycle of problems, from detection and prioritization to documentation and resolution, minimizing impact on business operations
  • Risk Management
    • Identify, assess, and mitigate risks related to technology and operations, ensuring the protection of the organization's assets and operations
    • Develop and implement risk management frameworks, policies, and procedures in alignment with industry standards
    • Monitor emerging risks, industry trends, and regulatory changes, adjusting strategies as needed to address potential threats
  • Physical Audits
    • Continue and optimize a system of identifying the highest risks data centers where physical audits of critical infrastructure and its operations will have to be performed
  • Process Improvement
    • Continuously evaluate and enhance problem and risk management processes to improve efficiency, effectiveness, and responsiveness
    • Develop and maintain key performance indicators (KPIs), metrics, dashboards, and reports to monitor performance and drive accountability
    • Lead post-incident reviews and drive cross-functional initiatives to prevent recurrence of issues and mitigate risks proactively
  • Cross-functional Collaboration
    • Collaborate closely with Incident-, Change- and Asset management, the overall company risk department, Operational Excellence, the regional Field Ops teams, the Compliance departments and other key stakeholders to ensure problems and risks are managed effectively
    • Facilitate communication and coordination among teams to minimize downtime, manage risks, and ensure seamless operations
    • Lead cross-functional task forces during major incidents or risk events, ensuring swift and effective resolution and mitigation
  • Compliance & Governance
    • Ensure adherence to regulatory requirements, industry standards, and internal policies related to risk management and problem resolution
    • Implement governance processes to track and manage risks, incidents, and problems, ensuring compliance with relevant frameworks (e.g. ITIL)
    • Provide regular reports to senior leadership on the status of problem and risk management activities, including key trends, metrics, and action plans
  • Stakeholder Communication
    • Serve as the point of escalation for complex or high-impact problems and risks, ensuring timely resolution and clear communication with stakeholders
    • Provide executive leadership with regular updates on risk exposure, problem resolution progress, and key initiatives
    • Build and maintain strong relationships with internal and external stakeholders, ensuring transparency and trust in problem and risk management efforts
  • Team Leadership
    • Manages a global team of subject matter experts motivating them around a clear, shared vision
    • Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
Requirements

We are looking for a highly skilled and experienced professional with a strong background in engineering, problem management, and risk management. The ideal candidate will have:

  • Strong intellect ideally with a bachelor's or master's degree or equivalent experience in engineering or related field
  • Substantial experience in engineering in data centers or a related field such as mission critical, oil and gas, chemicals, aerospace or transportation with a core focus on problem management and risk management
  • Demonstrable leadership experience as a manager of leaders (directors), steering similar-sized cross-functional teams (c20) in a complex, fast-paced environment
  • Proven experience in implementing and managing problem and risk management processes aligned with industry standards (e.g., ITIL)
  • Strong technical background with deep knowledge of critical facility infrastructure, data center operations, risk management and operational environments
  • Exceptional problem-solving and analytical skills, with the ability to assess complex issues and risks and drive effective solutions
  • Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization
  • Experience with risk assessment methodologies, root cause analysis (RCA), and incident management tools
  • Familiarity with relevant tools and technologies for monitoring, logging, managing incidents/problems, and assessing risks
  • Attributes such as a consistent record in seeing the 'bigger long-term picture' and thinking strategically while achieving short-term results, tight-knit collaboration skills, outstanding ability to influence and cultivate deep relationships with a range of internal stakeholders, and a proactive, transparent and inclusive 'in-service' authentic leadership style
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.