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At Zayo, we are seeking a highly skilled Technical Solutions Analyst to join our team. As a Technical Solutions Analyst, you will play a critical role in driving sales through operational support, utilizing GIS-based systems, previous solution designs, Zayo product knowledge, and specific customer requirements to qualify and support unique customer requests.
Key Responsibilities:- Sales Support: Assist the Solution Architecture Org in driving sales through operational support, utilizing GIS-based systems, previous solution designs, Zayo product knowledge, and specific customer requirements to qualify and support unique customer requests.
- Solution Design: Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders.
- Planning and Logistics: Adhere to and communicate timeline expectations for project completion, provide regular project updates to internal customers (sales, engineering, technical operations).
- General: Adhere to all company standards and overall business professionalism, demonstrate regular, consistent, and punctual attendance, perform other duties as assigned.
- Recommended to have at least two years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO).
- Excellent project management skills.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms.
- Consistent focus on results and goal achievement.
- Proficiency in Microsoft Word and Excel.
- Strong teamwork skills.
- Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.
- Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and/or related field of study.
- Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld.
- Network design (emphasis on fiber, Layer 1, 2, and 3).
- MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet).
- Internet technologies, functionality, and services.
- Networking protocols (emphasis on Layers 1, 2, and 3).
- Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN).
- High-level understanding of Fiber Optic network design and implementation.
- Excellent Health, Dental & Vision Insurance.
- Retirement 401(k) Savings Plan.
- Fitness membership discounts.
- Generous paid time off policy including paid parental leave.
