Customer Solutions Specialist

4 weken geleden

Arnhem, Gelderland, Nederland Vestas Voltijd

Vestas is a leading provider of renewable energy solutions. Our team in Benelux and other European markets works to deliver profitable growth by installing, developing, and servicing onshore wind energy and hybrid projects.

Job Summary

We are seeking a Customer Engineer to join our team in Arnhem and Houthalen. As a Customer Engineer, you will provide first-line technical support to our CSM Team, resolve complex technical issues for service customers, and be the interface between customers and our Technical Support Department.

Key Responsibilities

  • Provide first-line technical support to the CSM Team
  • Support the CSM Team in resolving complex technical issues for service customers
  • Be the interface between customers and Technical Support Department to communicate technical problems and their resolution for complex issues
  • Build-up an efficient network among stakeholders to maintain a good level of interaction and quick response time for the technical inquiries within the company
  • Own, monitor, and record all taken-over issues in relevant systems (SAP, C4C) for record and easy access for any stakeholders
  • Provide first-line processing of Safety Alerts to facilitate Customer Managers with filtration of external receivers or report insufficient SA quality
  • Provide the internal organization with constructive feedback on potential new solutions to prevent technical issues from recurring
  • Identify ways of improving current processes to enhance customer experience
  • Pro-actively follow up critical cases and provide feedback to internal stakeholders

Requirements

  • Bachelor level technical education (Mechanical, Electrical, ...) coupled with relevant professional experience
  • Technical knowledge and understanding of wind turbines
  • Good skills in office administration
  • Fluent English, Dutch preferred, other language skills are an asset

What We Offer

We offer you an exciting and creative job with excellent opportunities for professional and personal development within the global leader in sustainable energy solutions. You will be provided with a unique opportunity to set your footprints within an essential area in Vestas. You will be an integral part of an international team with a positive attitude who is keen to make a difference.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

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