Customer Solutions Specialist

3 weken geleden


Arnhem, Gelderland, Nederland Vestas Voltijd

About the Role

Vestas, the global leader in sustainable energy solutions, is seeking a highly skilled Customer Engineer to join our team. As a key member of our Customer Service Management department, you will play a crucial role in delivering exceptional service to our customers operating Vestas windfarms.

Key Responsibilities

  • Provide first-line technical support to the CSM Team, ensuring timely resolution of customer queries and issues.
  • Support the CSM Team in resolving complex technical issues for service customers, collaborating with internal stakeholders to find effective solutions.
  • Act as the interface between customers and the Technical Support Department, communicating technical problems and their resolution for complex issues.
  • Build and maintain an efficient network among stakeholders to facilitate quick response times for technical inquiries within the company.
  • Own, monitor, and record all taken-over issues in relevant systems (SAP, C4C) for easy access by stakeholders.
  • Process Safety Alerts to facilitate Customer Managers with filtration of external receivers or report insufficient SA quality.
  • Maintain good relationships with customers and their representatives during meetings and teleconferences.
  • Provide constructive feedback to the internal organization on potential new solutions to prevent technical issues from recurring.
  • Identify ways to improve current processes to enhance customer experience.
  • Proactively follow up on critical cases and provide feedback to internal stakeholders.

Requirements

  • Bachelor's degree in a technical field (Mechanical, Electrical, etc.) or relevant professional experience.
  • Technical knowledge and understanding of wind turbines.
  • Good skills in office administration.
  • Fluent English, Dutch preferred, with other language skills an asset.
  • Significant desire and enthusiasm to work within renewables.
  • Ability to understand, link, and evaluate information to identify options and support sound decision-making.
  • High degree of structure, organization, and accuracy.
  • Cultural awareness and sensitivity.
  • Creative approach and good communication skills.
  • Stress-resistant.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. With over 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. We promote a diverse workforce that embraces all social identities and is free of any discrimination. We commit to creating and sustaining an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.



  • Arnhem, Gelderland, Nederland Vestas Voltijd

    Vestas is a leading provider of renewable energy solutions. Our team in Benelux and other European markets works to deliver profitable growth by installing, developing, and servicing onshore wind energy and hybrid projects.Job SummaryWe are seeking a Customer Engineer to join our team in Arnhem and Houthalen. As a Customer Engineer, you will provide...


  • Arnhem, Gelderland, Nederland Vestas Voltijd

    Vestas is a leading provider of renewable energy solutions. As a Customer Engineer at Vestas, you will play a crucial role in supporting the sales, construction, and servicing of wind projects in Benelux and other European markets.The Customer Engineer will work closely with the Manager Customer Service Management and other teams to provide first-line...


  • Arnhem, Gelderland, Nederland Vestas Voltijd

    About the RoleVestas is a global leader in sustainable energy solutions, and we're seeking a skilled Customer Engineer to join our team. As a Customer Engineer, you will play a critical role in providing technical support to our customers, ensuring their wind energy projects are running smoothly and efficiently.Key ResponsibilitiesProvide first-line...


  • Arnhem, Gelderland, Nederland Vestas Voltijd

    About the RoleVestas is a global leader in sustainable energy solutions, and we're seeking a highly skilled Customer Engineer to join our team. As a key member of our Customer Service Management department, you will play a critical role in delivering exceptional service to our customers operating Vestas windfarms.Key ResponsibilitiesProvide first-line...


  • Arnhem, Gelderland, Nederland Vestas Voltijd

    Job Title: Customer EngineerAbout the Role:Vestas, the global leader in sustainable energy solutions, is seeking a highly skilled Customer Engineer to join our team. As a key member of our Service Sales department, you will play a critical role in delivering exceptional customer service and support to our clients.Key Responsibilities:Provide first-line...


  • Arnhem, Gelderland, Nederland Funded club Voltijd

    About Funded ClubWe're a dynamic software solutions company specializing in Atlassian products. Our customer-centric approach is built on transparency, honesty, and a commitment to delivering exceptional results. To enhance our customers' experience, we've developed innovative software add-ons that unlock the full potential of Atlassian tools.Key...


  • Arnhem, Gelderland, Nederland Ananda B.V. Voltijd

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Ananda B.V. in the Netherlands.The ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively resolve customer inquiries and issues in a timely manner.This role involves working closely with customers, internal teams,...

  • Customer Support Specialist

    4 weken geleden


    Arnhem, Gelderland, Nederland Vestas Voltijd

    About the RoleVestas, the world's leading renewable energy solutions provider, is seeking a highly skilled Customer Engineer to join our team in Benelux and other European markets. As a key member of our Service Sales team, you will play a critical role in delivering our 'profitable growth' strategy.Key ResponsibilitiesProvide first-line technical support to...


  • Arnhem, Gelderland, Nederland Canadian Tire Corporation Voltijd

    Transform Business with Innovative SolutionsAs a highly skilled specialist, you will be responsible for designing and implementing cutting-edge digital solutions that drive business growth and efficiency.Main Responsibilities:Develop and implement digital solutions that meet business needsCollaborate with cross-functional teams to ensure seamless...

  • Customer Service Specialist

    4 weken geleden


    Arnhem, Gelderland, Nederland Tempo Team Voltijd

    Join Our Team as a Customer Service SpecialistWe are seeking a highly motivated and experienced customer service specialist to join our team at Tempo Team. As a customer service specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and...


  • Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    Customer Relations SpecialistBeBee Professionals is seeking a skilled Customer Relations Specialist to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional mannerProvide product information and support to customersDevelop and maintain strong...

  • Customer Support Specialist

    3 weken geleden


    Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    We are seeking a Customer Support Specialist to provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting and resolving customer issues, as well as providing customer service.The ideal candidate should have:A Bachelor's degree in Computer Science, Information Technology, or a related fieldAt least two...

  • Specialist Customer Service

    2 maanden geleden


    Arnhem, Gelderland, Nederland Coöperatie VGZ Voltijd

    Wat ga je doen:Bij VGZ hebben we een heldere missie: samen werken aan een gezonder Nederland, elke dag weer. Als Specialist Customer Service bij VGZ in Arnhem draag jij bij aan de realisatie hiervan. Jij bent de stem van VGZ en doet er alles aan om de klantreis prettig en persoonlijk te maken. Wil jij groeien binnen de wereld van customer service? Bekijk...


  • Arnhem, Gelderland, Nederland Coöperatie VGZ Voltijd

    Wat ga je doen: Bij VGZ werken we samen aan een gezonder Nederland. Als Specialist Customer Service draag je bij aan de realisatie van onze missie. Je bent de stem van VGZ en maakt de klantreis prettig en persoonlijk. Je bent verantwoordelijk voor het bieden van hulp en ondersteuning aan klanten, zodat ze hun doelen kunnen bereiken. Je bent een teamspeler...


  • Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients. Key Responsibilities: * Respond to customer inquiries and resolve issues in a timely and professional manner * Utilize customer service software, such as Salesforce, to manage customer interactions and track...


  • Arnhem, Gelderland, Nederland Coöperatie VGZ Voltijd

    Waarom jij onze Specialist Customer Service bentBij Coöperatie VGZ zijn we op zoek naar een Specialist Customer Service die onze klanten helpt en ondersteunt. Als Specialist Customer Service ben jij de eerste aanspreekpunt voor onze klanten en draag jij bij aan de realisatie van onze missie: samen werken aan een gezonder Nederland.Jouw taken en...


  • Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients. Key Responsibilities: * Respond to customer inquiries and resolve issues in a timely and professional manner * Utilize customer service software, such as Salesforce, to manage customer interactions and track...


  • Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    We are seeking a Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong customer service background, excellent communication skills, and a good understanding of customer service principles and practices.The successful candidate will be responsible for responding to customer inquiries,...

  • Customer Success Director

    4 weken geleden


    Arnhem, Gelderland, Nederland SPACEWELL Voltijd

    Customer Success LeaderSpacewell is a leading provider of workplace management solutions, specializing in optimizing the utilization and performance of commercial spaces. Our innovative technologies and services empower organizations to create smarter, more efficient, and engaging workplaces, enhancing productivity and well-being.Key Responsibilities:Lead...

  • Atlassian Solutions Expert

    4 weken geleden


    Arnhem, Gelderland, Nederland Funded club Voltijd

    About Funded ClubFunded Club is a rapidly growing startup that specializes in software solutions, with a focus on Atlassian Products. We take pride in our customer-centric approach and our commitment to transparency and honesty in all our dealings. As great as Atlassian products are, there are always opportunities for improvements. This is why we decided to...