Customer Solutions Specialist

4 weken geleden

Arnhem, Gelderland, Nederland Vestas Voltijd
About the Role

Vestas is a global leader in sustainable energy solutions, and we're seeking a highly skilled Customer Engineer to join our team. As a key member of our Customer Service Management department, you will play a critical role in delivering exceptional service to our customers operating Vestas windfarms.

Key Responsibilities
  • Provide first-line technical support to our Customer Relationship Managers and Service Professionals
  • Support the resolution of complex technical issues for service customers
  • Act as the interface between customers and our Technical Support Department to communicate technical problems and their resolution
  • Build and maintain relationships with customers and their representatives during meetings and teleconferences
  • Identify opportunities for process improvements to enhance customer experience
  • Proactively follow up on critical cases and provide feedback to internal stakeholders
Requirements
  • Bachelor's degree in a technical field (Mechanical, Electrical, etc.) or relevant professional experience
  • Strong technical knowledge and understanding of wind turbines
  • Excellent communication and interpersonal skills
  • Fluent English, with Dutch preferred, and other language skills an asset
What We Offer

Vestas is committed to creating a diverse and inclusive work environment that values and respects all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about renewable energy and customer service, we encourage you to apply for this exciting opportunity.

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