Front Desk Director
1 week geleden
We are seeking an exceptional Front Desk Director to lead our team at Waldorf Astoria Amsterdam.
About UsWelcome to the timeless luxury world of Waldorf Astoria, where we reflect the culture and history of our locations with a modern twist. Our hotels offer guests an exceptional environment and personalized attention that creates a singular experience. As a Front Desk Director, you will be part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.
The RoleAs a Front Desk Director, your primary focus is to curate an unforgettable experience for our esteemed guests. You will lead our dedicated front of house team with a passion for personalized service, ensuring each guest feels cherished and valued. Your role extends beyond operational excellence to fostering a warm and secure environment. Be the guardian of our guests' safety and well-being, ready to provide exceptional care and personalized attention in every moment, including times of unforeseen challenges.
Key Responsibilities:- Directly responsible for growth, training, and development of all Assistant Guest Service Managers, Guest Service Agents, Guest Service Administrators & Bellman to ensure they carry out Waldorf Astoria Amsterdam standards on a daily basis.
- Welcome guests on arrival, providing them with a tailor-made welcome.
- Execute a flawless departure experience when checking out guests.
- Consistently demonstrate leadership capabilities in decision making, follow-up, and coaching.
- Proactively address any guest issues, complaints, or mishaps as needed; take full ownership of guest and implement a problem resolution that exceeds guest expectations.
- Ensure all Front of House Employees are executing True Waldorf Service Standards for each and every guest; provide detailed coaching and feedback as needed.
- Participate and lead by example in productive, professional, and positive communication between Front of House and all other departments within hotel.
- Complete individual projects as assigned by Department Head in agreed-upon timeline.
- Drive Sales within the hotel, including but not limited to; Guerlain Spa, Food & Drinks outlets, and Meetings & Events.
- Act as a personal concierge, write handwritten notes to PC guest, ensure to welcome your PC guest and keep up to date with the hotels Pre-Arrival system to ensure all new offerings are updated. Provide midway check-ins for PC guest and prepare departure emails were appropriate.
- Participate and help coach others on upselling while maintaining guest experience expectations.
- Assist with preparing the duty rosters.
- Take action in all matters related to the safety, security, satisfaction, and wellbeing of hotel guests and team members. Responds swiftly and effectively in any hotel emergency or safety situation.
At Waldorf Astoria Amsterdam, we believe in investing in our people's growth and development. As a Front Desk Director, you can expect:
- A competitive salary of € 55,000 - € 65,000 per annum, depending on experience.
- 50% discount on Food & Beverage.
- Discounts on products and services offered by Hilton Worldwide and its partners.
- Cross trainings and career opportunities.
- Yearly departmental team outing.
- Hilton University offers more than 2500 e-learnings.
To be successful as a Front Desk Director, you will need:
- At least 1 year's previous supervisory or managerial experience in Front Of House.
- Experience in a Luxury Environment.
- High level of IT proficiency.
- Experience of managing and developing individuals.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
- Excellent knowledge of the English language in both speaking as well as writing is mandatory.
- Dutch language skills are preferred but not mandatory.
- Candidate must be in the possession of a valid residence and working permit for the Netherlands.
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