Customer Service Operations Team Lead
4 weken geleden
At Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over 4 million customers across Europe, we're on a mission to become the leading shipping solution worldwide. Our high-performing environment rewards innovation and teamwork.
Join Our Team of Data-Driven ExpertsAs the Customer Service Operations Team Lead, you'll lead a team of 4 data-driven professionals responsible for driving insights and process optimization within our Customer Service department. Your focus will be on delivering actionable data insights to support day-to-day operations and strategic decision-making for CS leadership.
Key Responsibilities- Lead a team of data-driven professionals to drive insights and process optimization
- Develop and implement data-driven strategies to improve customer experience
- Collaborate with CS leadership to ensure seamless, efficient operations
- Streamline processes to eliminate inefficiencies
- At least 4 years of relevant experience, including 1 year of leadership role
- Proactive, hands-on, and excellent communication skills
- Strong data analysis and dashboarding skills (SQL, Python, or Tableau experience preferred)
- Tech-savvy and comfortable working with various tools and software
- Excited to make a meaningful impact on the business
- Pragmatic problem solver with a university Master's degree in a relevant field
- Internationally oriented, fast-growing company
- Good salary between €4,000 - €5,000 gross per month (depending on skills/experience)
- Study budget of €1,000 per year
- Pension scheme and discount on health insurance
- Access to many different discount programs
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Customer Service Operations Team Lead
3 weken geleden
Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd{"h1": "Customer Service Operations Team Lead", "p": "At Sendcloud, we're on a mission to empower businesses with world-class shipping solutions. As our Customer Service Operations Team Lead, you'll be responsible for driving data insights and process optimization within our Customer Service department. Your focus will be on delivering actionable data...
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Customer Service Operations Team Lead
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland SendCloud VoltijdAt Sendcloud, we're on a mission to empower businesses with world-class shipping solutions. As the Customer Service Operations Team Lead, you'll lead a team of data-driven professionals responsible for driving insights and process optimization within our Customer Service department.Key ResponsibilitiesAs the Customer Service Operations Team Lead, you'll...
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Customer Service Operations Team Lead
4 weken geleden
Eindhoven, Noord-Brabant, Nederland SendCloud VoltijdEmpower Businesses with World-Class ShippingAt Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over 4 million customers across Europe, we're on a mission to become the leading shipping solution worldwide. Our high-performing environment rewards innovation and teamwork.Join Our Team of Data-Driven ExpertsAs the...
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Customer Service Operations Team Lead
4 weken geleden
Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd{"title": "Customer Service Operations Team Lead", "description": "At Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over 4 million customers across Europe, we're on a mission to become the leading shipping solution worldwide. Our high-performing environment is fueled by a culture of innovation and...
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Customer Service Operations Team Lead
4 weken geleden
Eindhoven, Noord-Brabant, Nederland SendCloud VoltijdJoin Our Team as a Customer Service Operations Team LeadAt Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over, customers across Europe and beyond, we're on a mission to become the leading shipping solution worldwide. Our high-performing environment is driven by a culture of innovation and collaboration.What You'll...
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Customer Service Operations Team Lead
2 weken geleden
Eindhoven, Noord-Brabant, Nederland SendCloud VoltijdAt Sendcloud, we're on a mission to empower businesses with world-class shipping solutions. As the Customer Service Operations Team Lead, you'll lead a team of data-driven professionals responsible for driving insights and process optimization within our Customer Service department.Key Responsibilities:Lead a team of 4 data-driven professionals in driving...
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Customer Service Operations Team Lead
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Eindhoven, Noord-Brabant, Nederland SendCloud VoltijdAt Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over 4 million customers across Europe, we're on a mission to become the leading shipping platform worldwide. Our high-performing environment is driven by data insights and process optimization, and we reward our team members for their wins.What You'll DoAs the...
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