Customer Service Specialist

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Boehringer Ingelheim B.V. Voltijd
Job Title: Customer Service Specialist

About the Role:

We are seeking a highly skilled Customer Service Specialist to join our team at Boehringer Ingelheim B.V. in Amsterdam, Netherlands. As a Customer Service Specialist, you will be responsible for managing daily local and regional customer service activities within our Regional Operating Unit (ROPU).

Key Responsibilities:

- Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity and pricing checks, processing, billing, back-orders).
- First/Single point of contact for daily communication with the relevant 3PL/4PL warehouses with regards to Order Management.
- Day-to-day coordination related to outbound deliveries / customer service activities.
- Financial administration related to stock (value), customer orders, returns, complaints and customer agreements.
- Handle, process and follow-up product recalls, returns and complaints (financial, technical product and logistical complaints).
- Initiation, setup, creation, checks and maintenance of master data for material and customers in relevant Boehringer Ingelheim's systems, relevant third-party systems.
- Initiation, setup, creation, checks and maintenance of EDI, Webshops and/or system connections with external parties.
- Relevant testing and key-user activities for above mentioned systems and connections.
- Coordinate outbound delivery of products to customers in line with best practices and regulatory requirements.
- Conduct inventory management (stock reconciliation), regular review of short-dated inventory, version changes.
- Supply Chain cost optimization, including reduction of inventory destructions and overall cost optimization of OPU SCM and customer service activities.

Requirements:

- Empathy and Service Orientation: Demonstrate a service-minded approach with excellent communication skills.
- Attention to Detail: Ability to focus on details while maintaining a broad perspective (helicopter view).
- Problem-Solving and Multi-Tasking: Strong skills in solving problems and managing multiple tasks simultaneously.
- Effective Time Management: Understand and prioritize tasks efficiently to manage time effectively.
- Team Collaboration: Ability to work effectively within a diverse team.

Technical Expertise:

- Extensive experience with SAP or similar ERP systems.
- Proficiency in Microsoft Office, particularly Excel for analytics and mass data processing.
- Familiarity with various reporting tools.

Language Skills:

- English, strong preference for Dutch.

What We Offer:

- Competitive salary range based on seniority and skills (plus annual bonus, 8% holiday pay and a company pension scheme).
- Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building.
- Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize.
- A very diverse team (currently over 50 nationalities) that enjoys fun activities and celebrations (e.g., Team events, Christmas Party) and values a respectful working atmosphere.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and cover letter, to Talent Acquisition MIDI.EU@boehringer-ingelheim.com.

About Boehringer Ingelheim:

At Boehringer Ingelheim, we share the opinion that diversity and inclusion is essential for the growth of our business and that our strengths and competitive advantage are also the result of the diversity of our company – diversity across the three dimensions of inclusion: Gender, Geography and Generation. Our people are part of a deep-rooted, family company philosophy that welcomes everyone We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

  • Customer Service Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.000

    Customer Operations SpecialistWe are seeking a highly skilled and experienced Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and...

  • Customer Service Specialist

    1 week geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    beBee Professionals is looking for a Customer Service Specialist to provide technical assistance to customers and internal teams in Amsterdam.The successful candidate will have excellent problem-solving skills and be able to troubleshoot customer issues quickly and efficiently.Key Responsibilities:Provide technical assistance to customers and internal...

  • Customer Service Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Support Specialist to contribute to our team in Amsterdam. The ideal candidate will possess excellent problem-solving skills and be able to troubleshoot customer issues efficiently. Key Responsibilities: * Provide technical assistance to customers and internal teams * Collaborate with cross-functional teams to...

  • Customer Service Specialist

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    We are seeking a highly skilled Customer Service Specialist to join our Customer Operations team in Amsterdam. As a key member of our team, you will be responsible for monitoring and optimizing the customer experience. Your goal will be to ensure that our customers receive the best possible service, and you will be responsible for:Key...

  • Customer Service Operations Specialist

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Intralox Voltijd

    Customer Service Operations SpecialistIntralox is seeking a dedicated Customer Service Operations Specialist to join our global team. Based at our EMEA facility in Hoofddorp, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.In this role, you...

  • Customer Service Specialist Food

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Antenna Voltijd

    Job DescriptionWe are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist Food. As a key member of our customer service team, you will be responsible for providing exceptional service to our B2B clients, ensuring their needs are met and their satisfaction is guaranteed.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a Customer Relations Specialist to provide exceptional customer service and support. Key responsibilities include responding to customer inquiries, resolving complaints, and providing product information. The ideal candidate will possess excellent communication and interpersonal skills, as well as a strong customer service...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Join Our Team as a Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.About the Role:Provide...

  • Customer Service Representative

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Customer Care Specialist to provide exceptional customer service to our clients in Amsterdam. The ideal candidate will possess excellent communication and interpersonal skills, with proven customer service experience and the ability to work independently and as part of a team. Key responsibilities include responding...

  • Customer Service Fraud Specialist

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland American Express Voltijd

    Protect Our Customers, Drive SuccessAt American Express, we're committed to providing the world's best customer experience. As a Fraud Specialist Customer Service, you'll play a critical role in ensuring the integrity of our customers' financial information.Key Responsibilities:Verify customer claims and take appropriate action to prevent fraud.Collaborate...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Operations SpecialistWe are seeking a highly skilled and organized Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for ensuring a seamless customer experience.Key Responsibilities:Customer Support: Respond to customer inquiries, resolve issues, and provide...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Operations SpecialistWe are seeking a highly skilled and organized Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for ensuring a seamless customer experience.Key Responsibilities:Customer Support: Respond to customer inquiries, resolve issues, and provide...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Join Our Team as a Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.About the Role:Provide...

  • Customer Service Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland KGU Recruitment Voltijd

    Wij zoeken een Customer Care SpecialistOnze opdrachtgever is op zoek naar een Customer Care Specialist die deel wil uitmaken van een ambitieus team. Als Customer Care Specialist ben je de eerste aanspreekpunt voor onze klanten en dealers. Je bent verantwoordelijk voor het bieden van ondersteuning en advies op het gebied van onze producten en diensten.Je...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Operations SpecialistWe are seeking a highly skilled and organized Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for ensuring a seamless customer experience.Key Responsibilities:Customer Support: Respond to customer inquiries, resolve issues, and provide...

  • Fraud Specialist Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland American Express Voltijd

    About the RoleWe are seeking a highly skilled and experienced Fraud Specialist Customer Service to join our team at American Express. As a Fraud Specialist Customer Service, you will play a critical role in protecting our customers and our business from fraud and other financial crimes.Key ResponsibilitiesWork with customers to resolve fraud-related issues...

  • Customer Service Representative

    1 week geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Support Specialist to provide exceptional customer service to our clients. The ideal candidate will have excellent communication and interpersonal skills, proven customer service experience, and the ability to work independently and as part of a team.The successful candidate will be responsible for responding to inquiries, resolving customer...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.000

    Customer Operations SpecialistWe are seeking a highly skilled and experienced Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer support through...

  • Customer Service Specialist

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Elementis Voltijd

    Job Title: Customer Fulfillment RepresentativeJob Summary:We are seeking a highly skilled and detail-oriented Customer Fulfillment Representative to join our team at Elementis. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Specialist

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Wolfram Chain Voltijd

    Wij zoeken een enthousiaste Customer Service AgentWij zijn op zoek naar een klantgerichte en enthousiaste Customer Service Agent voor onze Air Export afdeling in Schiphol-Rijk. In deze functie ben je het eerste contactpunt voor onze exportklanten en heb je een essentiële rol in het bieden van uitstekende service en het snel oplossen van klantvragen en...