Customer Service Representative

2 dagen geleden


Amsterdam, Noord-Holland, Nederland Undutchables Voltijd
Customer Operations Specialist

We are seeking a highly skilled and organized Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for ensuring a seamless customer experience.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries, resolve issues, and provide exceptional customer service.
  • Order Management: Monitor and track orders, ensure timely delivery, and handle any discrepancies.
  • Complaint Resolution: Address customer complaints in a timely and professional manner, following established guidelines.
  • Process Improvement: Identify areas for improvement and implement changes to enhance the customer experience.
  • Team Collaboration: Work closely with the Customer Operations team to achieve common goals and objectives.
Requirements:
  • Language Skills: Fluent in English, with German C2 level and Dutch or French as an advantage.
  • Education: Bachelor's degree or equivalent experience.
  • Experience: Minimum 2 years of experience in a customer service position.
  • Skills: Excellent communication and organizational skills, with the ability to prioritize tasks and work under pressure.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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