Experience Designer for Global Partners and Customers
7 dagen geleden
DLL is seeking a highly skilled Experience Designer to join our Customer & Partner Experience team. As a key member of this team, you will play a crucial role in developing and maturing Experience Management (XM) capabilities and mindset within the company.
Responsibilities
The successful candidate will be responsible for building and mature DLL's global journey mapping & design methodology and manage DLL's global journey library/atlas. Additionally, they will develop and socialize experience design principles and journey management related language with regional XM Leads.
Key responsibilities include leading cross-country/region future state journey design initiatives, coordinating validation with partners and customers, promoting successful journey initiatives, representing the team in global projects and initiatives, conducting current state journey interviews, analyzing the journey data, and facilitating future journey workshops for key partner and customer segments.
The ideal candidate will also coach and support regions & global business units (GBUs) in their journey mapping, journey analysis, journey design and channel improvement efforts. They will manage a global overview of important journey improvement projects and share successful practices.
Requirements
To be successful in this role, the candidate should have a Bachelor's degree and more than 5 years of working experience in a CX department/environment. They should possess great consulting, coaching, presentation, and stakeholder management skills. The ideal candidate will also have experience in qualitative CXP research, customer-centric, data-driven, and agile mindset, and a proven track record for successfully managing change and translating customer feedback into an enhanced customer experience.
They should be proficient in Journey Mapping, Journey Management, Design Thinking, and English. A global role, experience working in or consulting a global matrixed organization, and visualization skills are considered as extras.
What We Offer
As a valued member of our team, you can expect a competitive salary range: $90,000 - $120,000 per year depending on location, flexible hours with possibility to work from home, health and wellness program including healthy food, free health checks, fun health and vitality activities, career development opportunities: online learning, member development programs, two working days per year volunteering for a local charity, and more.
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