Experience Designer for Global Partners and Customers

7 dagen geleden


Eindhoven, Noord-Brabant, Nederland DLL Voltijd
Job Overview
  DLL is seeking a highly skilled Experience Designer to join our Customer & Partner Experience team. As a key member of this team, you will play a crucial role in developing and maturing Experience Management (XM) capabilities and mindset within the company.

  Responsibilities
    The successful candidate will be responsible for building and mature DLL's global journey mapping & design methodology and manage DLL's global journey library/atlas. Additionally, they will develop and socialize experience design principles and journey management related language with regional XM Leads.
    Key responsibilities include leading cross-country/region future state journey design initiatives, coordinating validation with partners and customers, promoting successful journey initiatives, representing the team in global projects and initiatives, conducting current state journey interviews, analyzing the journey data, and facilitating future journey workshops for key partner and customer segments.
    The ideal candidate will also coach and support regions & global business units (GBUs) in their journey mapping, journey analysis, journey design and channel improvement efforts. They will manage a global overview of important journey improvement projects and share successful practices.

  Requirements
    To be successful in this role, the candidate should have a Bachelor's degree and more than 5 years of working experience in a CX department/environment. They should possess great consulting, coaching, presentation, and stakeholder management skills. The ideal candidate will also have experience in qualitative CXP research, customer-centric, data-driven, and agile mindset, and a proven track record for successfully managing change and translating customer feedback into an enhanced customer experience.
    They should be proficient in Journey Mapping, Journey Management, Design Thinking, and English. A global role, experience working in or consulting a global matrixed organization, and visualization skills are considered as extras.

  What We Offer
    As a valued member of our team, you can expect a competitive salary range: $90,000 - $120,000 per year depending on location, flexible hours with possibility to work from home, health and wellness program including healthy food, free health checks, fun health and vitality activities, career development opportunities: online learning, member development programs, two working days per year volunteering for a local charity, and more.

  • Eindhoven, Noord-Brabant, Nederland DLL Voltijd

    About the RoleAt DLL, we are seeking a seasoned professional to lead our Global MDM Manager initiative. As the ideal candidate, you will oversee the global program ensuring the accuracy, integrity, and governance of customer data across the organization.Key ResponsibilitiesLeverage your expertise in data management principles, MDM technologies, and data...

  • Optical Systems Designer

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland TMC Voltijd

    About Us:TMC is a global high-tech consultancy firm that supports clients with their technological challenges. We function as an expert center, aiding clients in becoming more competitive in a rapidly evolving technological landscape.About the Position:We are seeking an optical systems designer to join our team of entrepreneurial engineers, scientists, and...

  • Global Customer Advocate

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland StockX Voltijd

    Empower Global ConnectionsUnlock the Power of CultureAt StockX, we're passionate about helping our global customers connect with their passions through our services. As a Bilingual Customer Service Specialist, you'll play a vital role in fostering meaningful relationships with our European customers.Key Responsibilities:Provide exceptional customer support...

  • Lead UX Designer

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland GroupM Voltijd

    About the RoleChoreograph is WPP's global data products and technology company, on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. Our...


  • Eindhoven, Noord-Brabant, Nederland Sioux Technologies Voltijd

    About the RoleWe are seeking a highly skilled Senior System Designer and Mechanic to join our team at Sioux Technologies. As a key member of our team, you will play a vital role in supporting the System Architect in deriving system requirements from customer needs.As a Senior System Designer and Mechanic, you will excel at translating these requirements into...


  • Eindhoven, Noord-Brabant, Nederland MathWorks Voltijd

    We are seeking a Global Account Manager for one of our key customers in the Netherlands. This position requires an understanding of R&D processes, including software development, and a proactive collaborative approach to identifying opportunities for strategic technical engagements in research and innovation.Job SummaryCultivate and maintain strong...


  • Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd

    SendCloud: Operations Lead for Customer ExperienceEstimated Salary Range: €120,000 - €150,000 per annumAre you an experienced operations professional looking to drive process excellence in a fast-paced e-commerce environment? SendCloud is seeking a seasoned Operations Lead to join our team and play a key role in enhancing the customer experience.About...


  • Eindhoven, Noord-Brabant, Nederland StockX Voltijd

    Empowering Global ConnectionsAt StockX, we're committed to helping our customers connect with culture through their passions. As a Bilingual Customer Service Specialist, you'll be an integral part of our team, working in a fast-paced environment where we prioritize customer satisfaction and team collaboration.Key ResponsibilitiesHandle all customer service...

  • Global Product Owner

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland DLL Voltijd

    Job Description:As a Global Product Owner for CRM Sales at DLL, you will play a pivotal role in the development and delivery of digital solutions that enhance our partner and customer experiences. In partnership with the Commercial Effectiveness & Transformation team, you will help create a vision for continued expansion and adoption of Salesforce at DLL....


  • Eindhoven, Noord-Brabant, Nederland StockX Voltijd

    Empower Global ConnectionsAt StockX, we're dedicated to helping our customers connect with culture through their passions. As a Bilingual Customer Service Specialist, you'll be an integral part of our team, working in a fast-paced environment where we tear down walls to help our customers and find solutions, not excuses.Why You'll Thrive in This RoleYou'll...


  • Eindhoven, Noord-Brabant, Nederland Sioux Technologies Voltijd

    We are seeking a highly skilled Senior System Designer and Mechanic to join our team at Sioux Technologies. As a key member of our multidisciplinary team, you will play a vital role in supporting the System Architect in deriving system requirements from customer needs. Your expertise in translating these requirements into mechanical and mechatronic concepts...


  • Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Relationship ManagerIntroductionAt Prodrive Technologies, we're shaping the future of E-mobility and looking for a motivated Customer Relationship Manager to join our team. This role offers the opportunity to make a difference in the adoption of electric mobility by ensuring our customers receive top-notch service.We are Peblar by Prodrive...


  • Eindhoven, Noord-Brabant, Nederland EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Voltijd

    Established as a global leader in its industry, EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is seeking an accomplished Customer Service Representative to join its multilingual team. Based in Portugal, this role will involve working closely with the company's global operations department to provide exceptional customer service.About the RoleThis...


  • Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    As a Customer Experience Specialist at beBee Professionals in Eindhoven, you will be responsible for delivering exceptional customer service and support. The successful candidate will have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide timely and...


  • Eindhoven, Noord-Brabant, Nederland VDL ETG Technology & Development Voltijd

    Job SummaryAs a Mechatronics System Designer at VDL ETG Technology & Development, you will be responsible for designing systems based on customer requirements. You will contribute to design teams to meet functional specifications of our customers within overall cost and timing.Key ResponsibilitiesDesign systems based on customer requirements.Contribute to...

  • Senior Electrical Designer

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Sioux Technologies Voltijd

    About the RoleWe are seeking a highly skilled Senior Electrical Designer to join our team at Sioux Technologies. As a Senior Electrical Designer, you will be responsible for leading the electrical design of control systems for mechatronic systems and products.Key ResponsibilitiesDevelop and implement electrical designs for complex systemsCollaborate with...


  • Eindhoven, Noord-Brabant, Nederland Sioux Technologies Voltijd

    About This RoleWe are seeking a skilled Distinguished Mechanical Designer to join our team at Sioux Technologies. As a key member of our design team, you will be responsible for translating specifications into innovative concepts and design solutions in the Mechanics domain. Your expertise will be instrumental in ensuring that the designed products meet...

  • Optical Systems Designer

    1 maand geleden


    Eindhoven, Noord-Brabant, Nederland TMC Voltijd

    About the RoleAs an Optical Design Engineer at TMC, you will be responsible for designing and developing advanced optical modules and systems for various high-tech markets and applications. Your expertise in optical design, simulation, and image processing will enable you to convert multidisciplinary customer requirements into feasible concepts.Key...


  • Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Embedded Electrical Systems DesignerWe are seeking a highly skilled and innovative Embedded Electrical Systems Designer to join our team in Eindhoven. The Embedded Electrical Systems Designer will be responsible for designing and engineering fully automated test setups for products manufactured in our production lines.Key ResponsibilitiesDesign and engineer...


  • Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    We are Peblar by Prodrive Technologies, a world-class company dedicated to making the world electric.Our goal is to accelerate the adoption of electric mobility by providing reliable EV charging solutions for everyone.About the RoleWe are seeking an experienced Strategic Customer Experience Manager to join our team. As a key member of our customer service...