Technical Account Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Yardi Systems, Inc. Voltijd
About the Role:
Yardi Systems, Inc. is seeking a highly skilled individual to fill the position of Associate Technical Account Manager. This role requires a unique blend of technical expertise and customer service skills to support our clients worldwide. As an ATAM, you will be responsible for providing top-notch technical support for Yardi's software solutions, which cater to diverse real estate markets globally. Your ability to resolve complex issues, collaborate closely with clients, and foster strong relationships will be crucial in driving client success.

What You'll Do:
  • Utilize your problem-solving skills to troubleshoot software issues, proactively addressing challenges and finding effective solutions.
  • Provide exceptional customer support during product implementations and software upgrades, ensuring a seamless experience.
  • Follow up on issues requiring additional research or information from clients, ensuring thorough and timely resolution.
  • Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
  • Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
  • Collaborate closely with the Global Solutions team, actively contributing to the team's collective success.

Who You Are:
  • Bachelor's degree in Business, Accounting, Finance, or a related field.
  • Passion for numbers and strong analytical skills.
  • High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
  • Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
  • Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
  • Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Ideal to Have:
  • Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
  • SQL Server and web Server knowledge.
  • Previous experience in technical support and application troubleshooting, providing a strong foundation for this role.

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