Technical Account Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Yardi Systems, Inc. Voltijd
About the Role:

Yardi Systems, Inc. is seeking a skilled Technical Account Manager to join our Global Solutions Team. The ideal candidate will combine a strong technical aptitude with a customer-service mindset to provide exceptional support to our clients.

Key Responsibilities:
  1. Utilize problem-solving skills to troubleshoot application issues, proactively addressing challenges and finding effective solutions.
  2. Provide outstanding customer support during product implementations and software upgrades, ensuring a seamless experience.
  3. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
  4. Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
  5. Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
  6. Collaborate closely with Global Solutions team members, actively contributing to the collective success of the team.
Requirements:
  • Bachelor's degree in Business, Accounting, Finance, or a related field.
  • Passion for numbers and strong analytical skills.
  • High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
  • Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
  • Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in work.
  • Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
Preferred Qualifications:
  • Knowledge of accounting principles, which will enhance understanding and ability to address client inquiries related to financial processes.
  • SQL Server and web Server knowledge.
  • Previous experience in technical support and application troubleshooting, providing a strong foundation for this role.

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