Strategic Account Manager

4 weken geleden

Amsterdam, Noord-Holland, Nederland A10 Networks Voltijd
Preferred Account Manager

As a Preferred Account Manager at A10 Networks, you will be responsible for developing a comprehensive understanding of the strategic customer install base and configurations for Install Base Lifecycle Management (IBLM). This includes presenting insights at customer business reviews and leading regular status calls with both customers and internal teams.

PAM Responsibilities:

  • Develop a deep understanding of customer business requirements and technical challenges, recommending suitable solutions that leverage A10 Networks' products.
  • Collaborate with clients to identify their business requirements and technical challenges, recommending suitable solutions that leverage A10 Networks' products.
  • Provide actionable recommendations to customers and collaborate with Professional Services and Channel Partner organizations (e.g., for software upgrades).
  • Communicate effectively with support, escalation, and engineering teams to ensure timely resolution of issues.
  • Serve as the primary point of contact for Preferred Accounts in EMEA, proactively tracking and resolving customer-registered problems and product requests.
  • Collaborate closely with field sales and pre-sales teams to drive new and repeat business within these accounts.
  • Work with field SEs on product management feature requests and enhancements.

SE Responsibilities:

In partnership with named account field SEs and RSMs, engage in the following activities as needed:

  • Collaborate with clients to identify their business requirements and technical challenges, recommending suitable solutions that leverage A10 Networks' products.
  • Provide technical and sales support for accounts and channels within the assigned territory.
  • Work closely with sales, marketing, and product management teams to identify business opportunities and address customer needs, driving revenue growth.
  • Assist in designing and deploying enterprise-level networking and security solutions, including configuration, integration, and optimization.
  • Conduct product demonstrations, proof-of-concepts, and technical workshops to showcase A10 Networks' capabilities.
  • Offer technical support and troubleshooting assistance during implementation and post-deployment phases, ensuring timely issue resolution.
  • Stay updated on industry trends, emerging technologies, and best practices in enterprise networking and security, sharing knowledge with the team.
  • Contribute to the development of technical documentation, including design documents, deployment guides, and best practice recommendations.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is preferred.
  • Proven experience as a Technical Account Manager (TAM) or in pre-sales roles.
  • Expertise in designing and deploying products, including Application Delivery Controllers, Firewalls, and DDoS Mitigation systems in enterprise environments.
  • Knowledge in multiple specializations: Virtualization, Cloud-Native technologies, Application Acceleration, DDoS Mitigation, IPv4 Preservation/IPv6 Migration, and Traffic Security.
  • Excellent communication skills, with the ability to lead sales opportunities, influence stakeholders, and drive consensus in a cross-functional environment.
  • Demonstrated experience in strategic planning, project management, and stakeholder engagement, with a track record of delivering results in complex technical environments.
  • Relevant certifications (e.g., CCIE, JNCIE, CISSP, A10 Networks Certified Professional) are highly desirable.
  • Fluent in English, with strong written and verbal communication skills.

A10 Networks is a leading provider of enterprise networking and security solutions. We are seeking a highly skilled and experienced Professional to join our team as a Preferred Account Manager. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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