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Human Resources and Protocol Officer

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Den Haag, Zuid-Holland, Nederland Foreign, Commonwealth & Development Office Voltijd
Job Summary

We are seeking a highly skilled Human Resources and Protocol Officer to join our team at the British Embassy in The Hague. As a key member of our Human Resources and Protocol team, you will be responsible for providing support on HR policy, operations, and employment terms and conditions, as well as managing leave, recruitment, and protocol-related tasks.

Key Responsibilities
  • Operational Human Resources Management
    • Provide support on HR policy, operations, and employment terms and conditions, working closely with the HR Hub.
    • Ensure country-based staff terms and conditions of service are compliant with local employment law while ensuring global local staff policy is also followed.
    • Communicate and clarify HR policy to all staff.
    • Keep staff records up to date.
    • Manage contract extensions process for country-based staff.
  • Leave Management
    • Manage annual leave allocation and carry-over leave records of country-based staff.
    • Manage sickness-related leave of country-based staff, liaising with staff, management, the Arbodienst (Occupational Health & Safety) provider, and the Uitvoeringsinstituut Werknemersverzekeringen (UWV) (Employee Insurance Agency).
    • Manage child-related leave of country-based staff. Ensure correct and timely submission of UWV applications.
    • Manage special leave process for country-based staff, in line with the terms and conditions of service.
    • Own the country-based staff policies related to leave and provide advice and assistance to line managers and staff.
  • Recruitment and Onboarding
    • Contribute to local recruitment processes, working closely with the HR Hub, oversee specifications, criteria, and approvals, run local adverts.
    • Working with the wider Corporate Services Team, review and update on-boarding and exit processes and documents, ensuring they are up to date and relevant.
    • Manage local recruitment schemes, including interim personnel pool and internships.
  • Protocol and Administration
    • Own the arrival and departure processes for UK-based staff across the UKinNL network, supporting on accreditation, health insurance, and other administration.
    • Maintain records on current and future arrivals and departures to ensure proactive administration.
    • Design and continually improve protocol arrival and departure processes.
    • Manage business cards ordering process, liaising with internal and external stakeholders and tracking budget spend.
  • Team Support
    • Act as secretary for the Embassy's Executive Committee, including agenda management, commissioning papers, managing attendance, and minute-taking.
    • Act as back-up for other members of the corporate services team during periods of leave.
    • Participate in post-crisis activity.
Requirements
  • Proficiency in English and Dutch (minimum of C1 level as per CEFR).
  • Strong written and verbal communication skills.
  • IT literacy, a good knowledge of Microsoft, Excel, Word, Outlook, and PowerPoint.
  • Able to prioritize work effectively without close supervision.
  • Customer service focus, experience interacting with stakeholders at all levels of the organization.
  • Excellent interpersonal skills.
Desirable Qualifications
  • Experience as a Human Resources generalist or similar.
  • Experience working in international organizations or government.
  • Qualifications in Human Resources management.
Working Conditions

The successful candidate will be required to provide a BSN (citizen service number) on their start date and will need to arrange and pay for their own travel and accommodation, as well as any other living costs. The successful candidate will undergo a professional background check. Any job offer is also subject to a successful security clearance check.

The Embassy promotes and demonstrates the core values of Professionalism, Inclusivity, Honesty, and Respect in all that we do. We are an equal opportunity employer and all members of the team are expected to treat each other with respect. We value great teamwork and we ask that everyone contributes to create a positive atmosphere at work.