Customer Service Representative

5 dagen geleden

Eindhoven, Noord-Brabant, Nederland Illumina Voltijd
About Illumina

Illumina is a leading developer of life-changing genomic technologies that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Care Specialist to join our team in Eindhoven. As a Customer Care Specialist, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and efficient manner.

Key Responsibilities
  • Process orders in an efficient and timely manner, according to customer specifications and commercial terms and conditions.
  • Assist in responding to customer inquiries by email and phone, providing the best suitable solution to their needs.
  • Manage instrument dispatch and coordinate delivery.
  • Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world-class experience to our customers.
  • Perform order backlog management and exception handling to ensure timely delivery.
  • Respond, investigate, and provide solutions to business issues raised by the customer.
Requirements
  • Proven customer service background with a solution-oriented approach.
  • Fluent in English, any other European language is a plus.
  • Ability to work independently with high attention to detail and accuracy.
  • Experience with commercial tools, such as CRM, SAP, Quickbase, and Tableau.
What We Offer

Illumina offers a competitive employee benefits program, including flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more.

We are an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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