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Customer Service Representative

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Utrecht, Utrecht, Nederland Undutchables Voltijd
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Order Desk Associate at Undutchables. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our dealers, from initial contact through to delivery.

Key Responsibilities
  • Order Processing: Accurately enter orders received through various channels into our system, ensuring timely and efficient processing.
  • Dealer Support: Provide professional and prompt responses to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via our ticketing system.
  • Communication: Handle inbound calls and proactively make outbound calls to dealers, ensuring clear and effective communication to meet their needs.
  • Customer Experience: Strive to deliver an exceptional experience for our dealers by anticipating their needs and providing the best possible ETA using available resources.
  • Issue Resolution: Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.
  • Training and Development: Engage in training sessions and team meetings to stay current on product knowledge, system updates, and customer service best practices.
Requirements
  • Language Skills: Proficient communication skills in German and English, both written and verbal, with Dutch being a significant advantage.
  • Education: MBO level, achieved through education or equivalent experience.
  • Experience: 1-2 years of experience in customer service, order processing, or a related field.
  • Technical Skills: Strong knowledge of Microsoft Word, Excel, and Outlook, with experience with Microsoft Dynamics being preferred.
  • Interpersonal Skills: Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
  • Attention to Detail: High level of accuracy and attention to detail in data entry.