Customer Service Representative

4 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
Customer Service Representative

At Undutchables, we are looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our international clients. Your primary goal will be to ensure that our customers receive the best possible experience, from initial contact to resolution of any issues that may arise.

Key Responsibilities:
  • Act as the primary point of contact for our international clients, responding to inquiries and resolving any issues in a timely and professional manner.
  • Develop and maintain strong relationships with our clients, working closely with them to understand their needs and preferences.
  • Collaborate with internal teams to ensure seamless communication and efficient resolution of customer issues.
  • Provide exceptional customer service, ensuring that our clients receive the highest level of support and satisfaction.

Requirements:
  • Excellent written and spoken English and German (C1/C2 level), with the ability to communicate effectively with clients from diverse backgrounds.
  • Good communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Detail-oriented with strong administrative follow-up and follow-through, ensuring that customer issues are resolved efficiently and effectively.
  • Self-motivated and proactive, with a strong work ethic and ability to work in a fast-paced environment.
  • At least 2 years of experience in an international customer service environment, with a strong understanding of customer needs and preferences.

What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a generous bonus scheme.
  • The chance to work with a diverse range of clients, developing your skills and expertise in a fast-paced and dynamic environment.


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