Customer Service Representative

4 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
Customer Service Representative

At Undutchables, we are looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met consistently.

Responsibilities:
  • Develop and maintain strong relationships with our B2B customer base, nurturing connections into long-term partnerships.
  • Follow up and follow through on inquiries regarding sales orders, lead times, shipments, logistics, products, and services.
  • Collaborate with internal teams, including Shipping, Sales, Logistics, and Accounting, to coordinate day-to-day customer requirements.
  • Represent the company towards the customer and the customer inside the organization.

Qualifications:
  • MBO+/HBO education or equivalent.
  • Excellent written and spoken English and French (C1/C2 level), with German being a plus.
  • Good communication and problem-solving skills.
  • Detail-oriented with strong administrative follow-up and follow-through.
  • Self-motivated and proactive with a strong work ethic.
  • At least 2 years of experience in an international customer services environment.
  • Ability to cope with hectic deadlines and changing workloads.
  • Team player.
  • Experience with SAP/CRM systems and a logistical background is an advantage.


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