Customer Service Representative

3 weken geleden


Utrecht, Utrecht, Nederland VELUX Group Voltijd

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints in a professional and courteous manner
  • Provide product information and make recommendations
  • Escalate complex issues to senior team members
  • Meet performance targets and quality standards
  • Participate in ongoing training and development to improve skills and knowledge
  • Collaborate with cross-functional teams to achieve business objectives
  • Adhere to company policies and procedures
  • Meet productivity and quality standards
  • Work effectively in a fast-paced environment
  • Participate in continuous improvement initiatives
  • Develop and maintain a thorough knowledge of our products and services
  • Communicate effectively with customers and internal stakeholders
  • Proactively seek opportunities to improve customer satisfaction
  • Understand and adhere to company policies and procedures
  • Communicate effectively with customers, internal stakeholders, and management
  • Participate in team meetings and contribute to team discussions
  • Develop and maintain a thorough knowledge of our products and services
  • Collaborate with cross-functional teams to achieve business objectives
  • Adhere to company policies and procedures
  • Work effectively in a fast-paced environment
  • Proactively seek opportunities to improve customer satisfaction
  • Develop and maintain a thorough knowledge of our products and services
  • Understand and adhere to company policies and procedures
  • Communicate effectively with customers and internal stakeholders
  • Participate in team meetings and contribute to team discussions
  • Work effectively in a fast-paced environment


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