Healthcare Customer Service Representative

2 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
Job Title: Customer Service Representative Healthcare

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Undutchables. As a key member of our customer service team, you will be responsible for providing exceptional service to our B2B customers in the healthcare industry.

Key Responsibilities:
  • Process sales orders accurately and efficiently, ensuring timely delivery of products to customers.
  • Respond to customer inquiries and resolve issues in a professional and timely manner.
  • Prepare and create shipments, including shipping documentation, based on scheduled sales orders.
  • Proactively communicate with customers regarding product availability and order status.
  • Signal impending stock shortages to the procurement team to ensure timely replenishment.
  • Provide day-to-day support to customers on delivery schedules, availability, and lead times.
  • Invoice customers for delivered goods and maintain accurate records.
  • Continuously improve internal processes and administrative skills to ensure exceptional customer service.
  • Maintain regular communication with Clinical Sales Staff to stay informed about existing and upcoming business opportunities.
Requirements:
  • MBO+ level education.
  • Native level of French and excellent level of English.
  • Familiarity with the French healthcare system and experience with tenders is highly valued.
  • Punctuality and customer orientation are essential.
  • Responsibility for orders from receipt to dispatch.
  • Excellent computer skills and knowledge of Microsoft Dynamics/Business Central is a plus.


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