Healthcare Customer Service Representative

1 week geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd

As a key member of the Undutchables team, you will be responsible for delivering exceptional customer service to our B2B clients in the healthcare industry. Your primary focus will be on accurate order processing, ensuring timely and efficient distribution and shipping of products to our customers.

Main Responsibilities:

  • Process sales orders in our ERP system, taking into account stock availability and future product runs.
  • Provide general support to customers via phone and email, adhering to their needs and schedules.
  • Prepare and create shipments in our ERP system, including necessary shipping documentation, based on scheduled sales orders.
  • Proactively inform customers about product availability and order handling.
  • Signal impending stock shortages to the procurement team.
  • Answer day-to-day questions regarding deliveries, availability, and lead times.
  • Invoice delivered goods to clients.
  • Monitor and improve internal processes related to the delivered service package.
  • Enhance your administrative skills and knowledge.
  • Maintain regular communication with Clinical Sales Staff regarding existing and upcoming business.

Requirements:

  • MBO+ level education.
  • Native level of French and excellent level of English.
  • Familiarity with the French healthcare system.
  • Punctual and customer-oriented approach.
  • Responsibility for orders from receipt to dispatch.
  • Excellent computer skills.
  • Knowledge of Microsoft Dynamics/Business Central is a preference.


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