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Front Desk Ambassador

2 maanden geleden


Amsterdam, Nederland Meininger Hotel Amsterdam Amstel Voltijd
Job Description

Job Title: Night Receptionist

Company: MEININGER Hotel Amsterdam Amstel

Job Type: Full-time

Location: Amsterdam Amstel

Job Description:

Key Responsibilities:
  • Guest Services: Provide exceptional customer service to guests, ensuring a memorable stay at MEININGER Hotel Amsterdam Amstel.
  • Front Desk Operations: Manage check-ins and check-outs, optimize hotel occupancy, and respond to guest inquiries and requests.
  • Administrative Tasks: Perform operational and administrative tasks, including invoicing, hour registration, online reputation management, and quality checks.
  • Team Collaboration: Work collaboratively with the hotel team to ensure seamless operations and exceptional guest experiences.
  • Flexibility: Demonstrate flexibility to work varied shifts, including weekends and holidays.
Requirements:
  • Experience: Initial experience in hospitality, preferably in a front office role.
  • Skills: Excellent communication and interpersonal skills, proficiency in a front office system (e.g., ASSD, Fidelio, SIHOT), and fluency in English.
  • Personality: Outgoing, people-oriented, and passionate about delivering exceptional guest experiences.
What We Offer:
  • Competitive Compensation: Fair compensation package with a 25% night surcharge.
  • Flexible Work Arrangements: Working 4 days per week (32 hours) with a full-time salary.
  • Professional Development: Opportunities for personal and professional growth within a dynamic and expanding organization.
  • Benefits: Access to a discount platform, staff nights and discounts for family and friends, and travel expenses (covered up to 50 km).