Front Desk Ambassador
2 weken geleden
Front Desk Operations Role
Welcome to Premier Suites Plus Amsterdam, where we're seeking a highly skilled Front Desk Extraordinaire to join our team. In this pivotal role, you'll be the face of hospitality, ensuring seamless guest experiences and delivering exceptional service with warmth and professionalism.
Responsibilities
- Guest Reception: Provide a warm welcome to our guests, ensuring a smooth check-in/check-out process.
- Guest Services: Assist guests with inquiries, reservations, and recommendations to enhance their stay.
- Administrative Support: Handle reservations, manage guest accounts, and maintain accurate records.
- Communication Hub: Serve as the central point of contact for guests and internal departments, facilitating seamless communication.
- Quality Assurance: Uphold our standards of excellence through attention to detail and proactive problem-solving.
What's In It For You?
- Competitive salary based on experience.
- Participation in industry pension fund to secure your future.
- Training and development initiatives covering guest service, communication skills, and more.
- Travel reimbursement to ease your commute.
- Access to our onsite gym for a healthy work-life balance.
- Membership in a dynamic, guest-focused team committed to excellence.
- Opportunity to be part of a prestigious hotel group spanning across the Netherlands, Belgium, Ireland, and the UK.
- Exclusive discounts on stays within our hotel group, rewarding your dedication.
Requirements
- Experience in a guest/customer-oriented role.
- Degree from MHS/HHS or a vocational tourism education, or currently pursuing a similar program.
- Available for 32 to 38 hours per week.
- Customer-focused, flexible, and enthusiastic.
- Familiar with Amsterdam to provide recommendations to our guests.
- Proficiency in the necessary languages (Dutch, English, and a second foreign language is a plus) both spoken and written.
- Good computer skills in Word, Excel, and Outlook.
Ready to Shine?
We're excited to welcome you aboard and elevate the guest experience at Premier Suites Plus Amsterdam together.
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