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Technical Service Team Lead
2 maanden geleden
The Technical Service Team Lead will be responsible for leading a team of service engineers in the Middle East and Africa region.
Key responsibilities include:
- Leading a team of service engineers to ensure high levels of service execution, performance, safety, and customer satisfaction.
- Driving the technical execution process and ensuring that all service engineers are equipped with the necessary tools and training to meet business requirements.
- Analyzing areas for improvement and proposing suggestions to the Operations Manager to enhance service delivery.
- Ensuring that service engineers are complying with the use of the Field Service Automation (FSA) system.
- Developing and maintaining the competences and skill sets of service engineers through various training programs.
- Participating in competence meetings and ensuring that training assets are maintained in good working condition.
- Ensuring that engineer's manufacturer/OEM certificates are kept up to date and arranging for refresher training and/or renewals.
- Preparing and participating in (local) Class audits, assisted by the Surveyor Supervisor.
- Ensuring the availability of tools, PPE, and test instruments to meet business requirements and maintaining accurate records of the Work Equipment Register.
Requirements:
- 5+ years of experience in running a technical team in an operational environment.
- BSc or Master in Electronic Engineering.
Radio Holland is a global specialist in Satellite and Radio communication, Navigation, Automation, and Observation systems for various maritime users in the shipping industry. We offer innovative, efficient solutions by supplying, installing, and integrating advanced and high-tech equipment. Our worldwide network of branches and agents ensures fast and efficient service along the world's major shipping routes.
