Hotel Reservation Specialist
2 weken geleden
Key Responsibilities
We are seeking a highly organized and detail-oriented Hotel Reservation Specialist to join our team at Motel One Amsterdam.
Your key responsibilities will include:
- Reviewing and processing bookings, overbookings, and options in a timely and accurate manner
- Maintaining our electronic booking systems and ensuring seamless guest experiences
- Generating and verifying invoices in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Providing exceptional customer service and support to both internal and external stakeholders
About You
We are looking for a candidate with:
- A passion for delivering exceptional customer service and a strong sense of quality and service
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- A solid command of written and spoken English, with the ability to communicate complex information in a clear and concise manner
- A willingness to learn and adapt to new systems and processes
Our Benefits
We offer a range of benefits, including:
- A competitive bonus program based on guest satisfaction
- Opportunities for career growth and development within our international hotel chain
- Staff discounts and benefits in all of our hotels throughout Europe and the USA
- Extensive onboarding and annual training programs to support your career growth
- A fun and dynamic work environment with opportunities to celebrate successes and build strong relationships with your colleagues
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