Regional Customer Service Manager EMEA

1 maand geleden


Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

Job Title: Regional Customer Service Manager EMEA

International Flavors and Fragrances (IFF) is a leader in the industrial biotechnology sector, developing innovative products to advance sustainable solutions for the bio-based economy. We are seeking a Regional Customer Service Manager EMEA for our Health & Bioscience business (H&B) to oversee the end-to-end Order to Cash process and ensure on-time order fulfillment in Business-to-Business support at regional level.

Key Responsibilities:

  • Oversee the end-to-end Order to Cash process based on Sarbanes-Oxley Act compliance policy and customer complaint and service case management in daily operations of Regional Customer Service organization
  • Participate in Order to Cash complaint investigation at regional level
  • Manage Regional Customer Service Organization's service level towards internal and external customers
  • Build a strong partnership with regional and global stakeholders
  • Drive continuous improvement in Order to Cash process and Service Level KPIs: on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc.
  • Participate in internal/external audit as needed
  • Establish regional Customer Service organization objectives and strategies based on Global Operations objectives and strategies, and lead Regional Order to Cash projects and actively participate in Global Order to Cash projects
  • Manage Regional operational cost and customer service budget
  • Develop Regional Customer Service Organization capability and career succession

Requirements:

  • Bachelor's degree or above in Supply Chain or Business Administration
  • +10 years' experience in Customer Service or Supply Chain of business to business
  • +5 years' experience in direct people management
  • 5-10 years' sub-regional or regional management experience
  • Knowledge in Supply Chain Management or end-to-end Order to Cash process
  • Expert knowledge of MS Office tools
  • Knowledge in SAP
  • Knowledge in basic finance
  • Fluent business English communication skills
  • Effective communication skills across all levels of the organization
  • Highly collaborative and team player
  • Cross cultural awareness
  • Ability to lead change and deliver results

Training/Certifications:

  • SAP training
  • Microsoft Office tools training (Word, Excel, PowerPoint)
  • Incoterm and Payment Term training

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.



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