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Utrecht, Utrecht, Nederland Inspired Thinking Group (ITG) Voltijd
{"title": "Customer Support Engineer", "description": "About the Role

We are seeking a skilled Customer Support Engineer to join our team at Inspired Thinking Group (ITG). As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Analyze customer inquiries and provide clear, concise solutions
  • Collaborate with our development team to resolve complex technical issues
  • Communicate platform improvements to our product development team
  • Advise clients on best practices for database management and segmentation
  • Work closely with client services colleagues to deliver innovative campaign solutions

Requirements

  • Proven experience in a similar role or recent graduate with a strong foundation in technology
  • Excellent problem-solving skills and ability to communicate complex ideas clearly
  • Strong command of the English language, both written and verbal
  • Ability to work effectively in a fast-paced environment and prioritize multiple projects

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package, including health insurance, pension, and 25 vacation days
  • A laptop and other necessary tools to perform your job duties
  • Regular company outings, team-building activities, and social events
", "lang_code": "en"}