Technical Support Specialist
3 dagen geleden
We are seeking a skilled IT Field Support Engineer to join our team at Cognizant. As a key member of our infrastructure services, you will play a critical role in providing on-site technical support and maintenance for hardware, software, and networking issues across multiple locations.
About UsCognizant is one of the world's leading professional services companies, helping clients prepare for the digital era through transformative infrastructure services. Our global community of over 300,000 associates is driven by technology and innovation, fostering an energetic, collaborative, and inclusive workplace where everyone can thrive.
Job DescriptionAs an IT Field Support Engineer, your responsibilities will include:
- Providing technical support and guidance to end-users on-site, addressing their IT-related queries and concerns
- Traveling to various client or company locations to provide on-site technical assistance
- Training end-users on proper use and maintenance of IT equipment and software applications
- Developing and maintaining user documentation and guides for common IT tasks and troubleshooting procedures
- Diagnosing and resolving hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals
- Installing, configuring, and upgrading operating systems, applications, and hardware components
- Performing regular maintenance on IT equipment to ensure optimal performance and longevity
- Conducting hardware repairs and replacements, including hard drives, memory modules, and other components
- Ensuring timely and efficient resolution of technical problems to minimize system downtime
- Logging, tracking, and resolving incidents and service requests using the company's ticketing system
In return, we offer a competitive salary based on your qualities and experience, access to Udemy and Cognizant Academy digital libraries for continuous learning, NS business cards to cover commute expenses, 25 days of paid holiday per year, a laptop and smartphone, and a pension scheme.
Cognizant is committed to diversity and inclusion, striving to create an environment where all associates feel comfortable being themselves, accepted, and able to thrive both personally and professionally.
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