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Technical Field Support Specialist

2 maanden geleden


Eindhoven, Noord-Brabant, Nederland WPS Parking Solutions Voltijd
Job Description

We are seeking a highly skilled Technical Field Support Specialist to join our team at WPS Parking Solutions. In this role, you will provide technical support for our parking systems and ensure seamless operations in the Southern Ontario region.

Key Responsibilities:
  • Perform on-site technical service support for large base of WPS parking system end-users in the municipal, institutional and commercial sectors within the Southern Ontario region. A company vehicle and gas card will be provided.
  • Perform in-shop repairs on a wide range of electronic, mechanical and computer-based products.
  • Provide customer telephone support and remote desktop support.
  • Assist with installation, configuration, testing, customer training and commissioning for new WPS parking system projects.
  • Assist with in-shop quality control product testing and product development testing during beta and site-trial phases of product releases.
  • Prepare equipment and software prior to deployment.
  • Perform occasional out of town service calls throughout Ontario.
  • Perform on-call after-hours service on a regular rotation with a team of field service technicians, i.e. Each technician is on-call two weeks out of every two-month cycle. After-hours service is provided Monday to Friday from 5PM to 9PM and on weekends from 8AM to 9PM. Field service technicians are paid a daily rate for on-call service coverage.
Requirements:
  • Educated with Electronics Technician Diploma or Electronics Engineering Technologist Diploma from an accredited post-secondary school institution -or- Computer Engineering Technician or Computer Engineering Technologist Diploma from an accredited post-secondary school institution.
  • Working knowledge of Windows and Linux Computer Servers and Workstations, Microsoft Windows and Linux Operating System Fundamentals, MS-SQL Database Engines, Programming in C++ language and Java Script, Network Devices-Routing and Switching Essentials, Electronics circuits, Programmable Logic Controllers, Relay logic, Electric motors and associated control devices.
  • Excellent organization skills and valid driver's license/ abstract to be provided.
  • Good written and oral communication skills.
About Us

WPS Parking Solutions is a market leading provider of state-of-the-art automated parking access and revenue control system solutions for off-street parking facilities. We offer a competitive group health plan package and a deferred profit-sharing investment plan.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.