Customer Service Representative
5 dagen geleden
We are seeking a highly skilled Customer Service Representative to join our dynamic team at Digidentity in The Hague, Netherlands.
Key ResponsibilitiesDeliver exceptional customer support across multiple channels, including phone, email, and chat, ensuring timely and professional resolutions.
Act as a knowledgeable resource regarding Digidentity products, providing guidance and assistance to customers as needed.
Maintain accurate records of customer interactions using our CRM system.
Elevate complex issues to the appropriate teams or supervisors as necessary, guaranteeing prompt resolution.
Comply with company policies and procedures while upholding professionalism and confidentiality in all customer interactions.
- Vocational/university of applied sciences (HBO) level of thinking and working.
- Previous experience in customer service or a similar role, preferably in a technology or software company.
- Excellent written and verbal communication skills in both English and Dutch.
- Strong problem-solving abilities with keen attention to detail.
- A customer-centric mindset with a genuine passion for helping others.
We offer a competitive salary of approximately €45,000 per annum, depending on experience. Our benefits package includes opportunities for growth and development within a dynamic organization.
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