Customer Support Specialist Benelux Position

3 weken geleden


Maastricht, Limburg, Nederland Bayer Voltijd

Description:

As a Customer Support Specialist in our Radiology department, you will work closely with our team to deliver exceptional customer service and support to our internal and external customers. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, resolving issues efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to resolve customer issues.
  • Work collaboratively with cross-functional teams to resolve complex customer issues, ensuring a high level of customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services, staying up-to-date on new features and technologies.
  • Contribute to the development and implementation of customer support processes and procedures, ensuring they are aligned with business objectives.
  • Participate in training and development programs to enhance your skills and knowledge, staying current with industry trends and best practices.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Fluent in Dutch and English, with a strong command of the language and ability to communicate effectively with customers and colleagues.

What Bayer Offers:

We offer a competitive compensation package, including a gross monthly salary between €2900 and €3100, depending on your education and work experience. You will also receive an additional 8% holiday allowance, year-end premium, and a bonus (based on company results). Our benefits package includes 34 days of leave, the option to work from home, a solid retirement plan, and a bicycle lease plan.



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