Customer Support Specialist Benelux

4 weken geleden


Maastricht, Limburg, Nederland Bayer Voltijd

Customer Support Specialist Benelux

Your team is passionate about delivering exceptional service to our internal and external customers worldwide. As a Customer Support Specialist, you will work in a dynamic team of highly motivated colleagues in our international Order To Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization, ensuring that Bayer's direct customers receive the best possible service.

Key Responsibilities:

  • Provide exceptional customer service through all contacts made, whether written or verbal, to increase customer satisfaction and build loyalty.
  • Support the Order to Cash and reverse logistics process on a customer level by executing order intake and order entry, confirmation, and coordination with credit management, supply chain, and logistics.
  • Handle customer complaints, both internal and external, via the defined complaint processes.

Requirements:

  • Customer-focused and service-minded with outstanding communication skills.
  • Flexible and able to work under pressure.
  • Organized, structured, and excellent in coordinating and multitasking.
  • Capable of working in a team as well as independently.
  • Perfect command of the Dutch and English language is a must, French is a plus.
  • Good practice in MS office; SAP application experience adds value.

What Bayer Offers:

  • A gross monthly salary between €2900 and €3100 based on a 40-hour workweek, depending on your education and work experience.
  • An additional 8% holiday allowance, year-end premium, and a bonus (based on company results).
  • 34 days of leave.
  • You have the option to work from home, but we expect you at least 2 days per week at the office.
  • A solid retirement plan and bicycle lease plan.
  • An inspiring working environment with professional and committed colleagues.
  • A successful innovative organization with international career possibilities.
  • Challenges and possibilities to learn and to develop.

Join Bayer and shape the future of everyday health, patient care, and agriculture. Together, we can advance health and nutrition for all.



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